As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
We have an outstanding opportunity for a Program Coordinator to serve as a central point of contact for staff and visitors to KUOW related to building facilities, access, and safety.
Under general supervision the Program Coordinator will perform a variety of central support services related to facilities, safety and general office functions. The position is responsible for establishing and maintaining accurate record keeping, filing systems, and database entries.
KUOW is seeking a detail-oriented, customer-focused Program Coordinator to partner with the KUOW Operations and IT teams, UW Facilities, and other relevant departments to guarantee a safe and positive experience for all staff, visitors, and customers. The Program Coordinator takes lead working with our online ticketing systems including, Envoy, Omnilert, and other technologies to process building maintenance and entry requests.
The Program Coordinator is a member of the Administration and Culture team and provides support to the front office staff. The coordinator will help answer customer requests and redirect inquirers to our CRM systems.
DUTIES & RESPONSIBILITIES
I. Building Coordinator and Safety
•Coordinate with facilities, Operations, IT, and the general staff regarding maintenance office, and safety requests. •Distribute ID Badges and parking passes for guests; maintain visitor log •Communicate any general office and security equipment service needs. •Open and secure KUOW front office •Greet and direct station guests/visitors and alert staff members of their arrival •Manage the Safety Alert System – Omnilert •Liaise with Facilities Services, Environmental Health and Safety, Emergency Management, and outside vendors; •Serve as unit COVID-19 supervisor •Deal with uninvited guests according to KUOW policy •Attend UW Building Coordinator periodic meetings •Serve on UW Health and Safety Committee •Assist senior staff with updating Emergency Operating Procedures •Lead periodic safety drills and facilitate safety training •Serves on the Workplace Safety Team •Assist in planning All Staff Safety Events
II. Office Support:
•Handle and route internal and external calls on a multi-line phone system •Refer questions and requests for information to the appropriate station departments (e.g. Programming, Development, IT, Engineering, and Accounting) •Update customer service database with follow-up responses to telephone and email queries. •Open, sort, and distribute daily incoming mail to internal mailboxes •Functional supervision of front office hourly/part-time and temporary employees •Maintain and update Front Office Manuals •Maintain Public Files •Provide secondary administrative support to PSPR Board of Directors •Other duties as assigned
Position reports to the Director of Admin Operations & Culture
High school graduation or equivalent AND two years of building coordination experience OR equivalent education/experience
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
•Proficient in MS Outlook, commitment to on-going technical skill development as relates to position •General computer proficiency, including ability to use Microsoft Office products (Excel, Word, and Outlook); Knowledge of Customer/client relationship database; and standard office equipment. •Ability to work some evenings, weekends and on-call shifts as needed •Ability to handle multiple tasks with a positive and professional manner •Two years of applicable experience or equivalent education and/or customer service experience •Excellent interpersonal communication skills appropriately tailored to different recipients •Moderate to heavy physical tasks up to lifting 40 pounds unassisted •Lifting, stretching, climbing steps, bending and moving office supplies/small equipment may be required
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.