Johns Hopkins School of Medicine is seeking a Senior Medical Office Coordinator who will help coordinate the activities of a multi-faceted, high-volume medical practice to ensure a high level of patient satisfaction and service, provision of excellent patient care and smooth office operations. Roles will include resolving patient concerns, third party issues, and referring patients to appropriate resources. Serves as a resource in the team environment.
Specific Duties & Responsibilities:
Coordinate the scheduling of new and follow-up clinic appointments.
Maintain clinical template and schedule appointments for multiple providers.
Review clinic schedules, make adjustments as appropriate and resolve any schedule conflicts
Determines appropriate schedule for clinical appointments based on physician schedule, and does three-way call to hand off patient to call center if needed.
Support the providers with insurance preauthorization and single case agreement processes by submitting necessary clinical information as instructed.
If requested, complete courtesy calls to patients to remind them of appointment arrival times and answer questions about location, parking, what to bring, etc.
All information entered into EPIC will be subject to evaluation, quality controls and performance management standards.
Administrative Support for Medical Matters:
Answer in-coming call from patients and provide information to patients, as appropriate.
Routinely check voice mail and return calls to patients promptly as per protocol. Coordinate with patient and/or referring physician to obtain outside medical records.
Send out confirmation letters to patients when appointment is scheduled less than 2 weeks out or as needed.
Other clinical activities as needed in EPIC.
Triage patient calls, answer patient medical questions where appropriate and forward to physician/nurse appropriately when their response is required.
Document inbound/outbound phone messages to patients as appropriate.
Act as a liaison for patient, coordinating future consultations, diagnostics tests, or procedures.
Ensure documentation of up-to-date insurance information found on Johns Hopkins Managed Care website.
Answer questions from patients about billing and refer to JHU Physician Billing Services and/or JHH Patient Financial Services when needed.
Verify all documents are received and scanned appropriately into EPIC prior to date of outpatient encounters.
Assure timely and accurate transmission of all patient correspondence (consent, orders, history and physical) to the correct location or person.
Utilize knowledge of physicians' practice and requirements of third-party payors to provide appropriate documentation to assure authorization/certification for medical services and treatments..
Minimum Qualifications (Mandatory):
High School Diploma/GED.
Three (3) years progressively responsible medical office experience.
Medical terminology required.
Intermediate computer and proofreading skills required.
Experience in the Johns Hopkins system strongly preferred.
Additional education may be substituted for up to one year of experience.
Two years college.
Experience in the Johns Hopkins System strongly preferred
Special Knowledge, Skills & Abilities:
Experience with Epic.
Five years progressively responsible medical office experience.
Medical terminology required.
Intermediate computer and proofreading skills required. Strong organizational skills required.
Classified Title: Sr. Medical Office Coordinator Role/Level/Range: ATO 40/E/02/OE Starting Hourly Pay Rate Range: $17.59 - $24.80/hr (commensurate with experience) Employee group: Full Time Schedule: M-F, 8:30a - 5pm Exempt Status: Non-Exempt Location: School of Medicine Campus Department name: SOM Ped Endocrine Personnel area: Johns Hopkins University
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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