Krieger Information Technology is seeking a LAN Administrator III whose primary responsibilities are administration, testing, maintenance, performance, implementation, security and support of various departmental LAN platforms, including the installation and testing of new software, operating systems, related utilities/services, and hardware products as well as the integration of new products and /or software release upgrades into the current environment.
This role will analyze user needs in the computing device (e.g., desktop, mobile devices, etc.) environment and make recommendations for products and services that meet those needs. Contribute to ensuring that the integrity of the device environment is maintained in an efficient and cost-effective manner. Responsible for delivery, moving and installing devices and related software as well as device inventory. At the school level, participate in the deployment, testing and maintenance of servers and services that benefit the larger community.
Specific Duties & Responsibilities:
Install, Configure, Maintain & Troubleshoot (50%)
Manage, monitor, administer, and support workstations, printers and mobile devices for supported department
Provide assistance administrating systems and deploying applications in with Configuration Manager
Maintain and troubleshoot CPU and GPU computational workstations
Management and administration of departmental server infrastructure
Maintain supported departments organizational units users and groups using Active Directory
Independently provide support to colleagues and customers in the area of hardware, software, image deployment, multimedia, and enterprise systems
Exercise sound independent judgment when problem solving
Work with Enterprise IT to resolve customer issues
Analysis and Design (30%)
Evaluate, research, recommend, and implement technology improvements in the network, server, workstation, IT management systems, and multimedia environments
Design, create, and maintain technical documentation for colleagues and customers
Planning, design, and implementation of custom solutions for various computing environments
Analyze user needs and develop recommendations for products and services that will meet the technical and functional requirements
Research and evaluate new technologies in efforts to reduce cost, increase performance, improve security, and enhance managing and reporting
Test and debug applications developed in house
Stay abreast on the latest technological tools through independent research, including mobile technologies
Project Collaboration (10%)
Assist with campus wide assignments and may oversee assignments as appropriate
Work with Systems Engineers on various IT projects within KSAS and across the institution
Assist with development and maintenance of information technology knowledgebase
Relationship Management (10%)
Maintain professional relationships with colleagues and customers across Hopkins institutions
Provide training for colleagues and customers on enterprise systems
Frequently communicate with customers to ensure they are updated with the latest status and information available
Demonstrate excellent customer service
Maintain relationships with outside vendors
Minimum Qualifications (Mandatory):
Two years college coursework
Five years related experience
Additional education may substitute for experience
Additional experience may substitute for education
Special Knowledge, Skills & Abilities:
Must have in depth knowledge of the technical environment in the school, with special emphasis on desktop computing, including Windows and Mac operating systems, application software, and hardware, and the interface between client workstations and servers
In depth knowledge and experience with client management tools, including Microsoft Systems Center Suite, MS Deployment Toolkit, and Casper Suite for Macs
Working knowledge of the server and application virtualization technologies
Strong critical and analytical skills
Ability to work on multiple priorities effectively
Ability to complete tasks in a timely fashion
Ability to work collaboratively as a team member
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Classified Title: LAN Administrator III Role/Level/Range: ATP/04/PD Starting Salary Range: $59,870 - $82,250 annually (commensurate with experience) Employee group: Full Time Schedule: M-F, 8:30 a.m. to 5 p.m. Exempt Status: Exempt Location: Hybrid Department name: Office of the Dean Personnel area: School of Arts & Sciences
The successful candidate(s) for this position will be subject to a pre-employment background check.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.