The Johns Hopkins School of Advanced International Studies (SAIS) has recently expanded its degree offerings with the launch of two new online programs: the Master of Arts in Sustainable Energy (MASE) and the Master of Arts in Global Risk (MAGR). The Manager of Online Programs will report to and support the Executive Director of Online/Distance Learning in marketing, admissions, recruitment, and student experience functions for the newly launched online degree programs. The incumbent will work collaboratively with Student Services, Advising, Admissions, Marketing, other internal groups, program faculty, and outside partners to create and maintain a cohesive, well-planned and well-communicated student experience. Requires the ability to practice independent thinking and creative approach to addressing third party vendor relationship management, marketing, recruitment, admissions, student needs, engagement and retention.
The successful candidate must be able to collaborate, communicate effectively, prioritize multiple tasks, take a proactive approach to work assignments, and take initiative in the anticipation of future needs of online and distance learning at SAIS as programs grow and evolve.
This position will be located in Washington, DC, however, the position will begin under remote work protocols due to COVID-19.
Specific duties & responsibilities:
Collaborate with with OPM vendor (AllCampus) and support the Executive Director of Online Learning to identify, plan, develop, implement, and ensure alignment of strategies for marketing, admissions and recruitment.
Evaluate all existing admissions and recruitment processes to ensure the successful attraction, recruitment, and retention of high caliber domestic and international students. Assess relevant vendor performance to ensure that marketing, recruitment, and admissions activities project a favorable image of the University upon prospective and admitted students, faculty, and the general public.
Liaise with AllCampus in ensuring implementation of the admissions and recruitment lifecycle. Serve as the first point of contact for the AllCampus Admissions and Recruitment Teams.
In collaboration with SLATE System Administrators, maintain and inform system integration and implementation for the admissions and recruitment processes. Develop queries and reports for online programs admissions and recruitment processes. Lead and coordinate new and annual enrollment communication plans for new and continuing student experience.
Coordinate and produce program specific information sessions. Create and co-present in collaboration with faculty academic program lead. Responsible for presenting program specific recruitment and admissions information to prospective students.
Interview student applicants, review applicant files, and recommend acceptance or denial to faculty academic program leads based upon admission criteria. Communicates admissions decision to students.
Ensure that all admissions and recruitment efforts incorporate diversity and serve the needs or target diverse populations to the fill the in-coming applicant pool.
Report and update the Executive Director on all admissions and recruitment related steps and decisions.
Keep the Executive Director advised of all significant current problems or conditions affecting the online program recruitment and makes appropriate recommendations for correction or improvement.
Online Student Experience Management
Serve as the first point of contact for AllCampus Student Services team to mitigate student attrition
Collaborate with faculty academic program lead and AllCampus Student Services team to address student needs. Connect students to appropriate resources. Follow-up with students and internal partners to ensure that all matters are resolved timely and appropriately.
Serve as an advocate for online students within University communities.
Build relationship and engage with program alumni to drive recruitment and career development, and networking opportunities for current and future students.
Maintain a comprehensive calendar of co-curricular programs, training, events, services and resources that are relevant to online students.
Coordinate and facilitate the online students' participation in the SAIS residency and graduation events
Academic Program Support
Collaborates with Senior Instructional Design Manager in establishing and maintaining an online program cohort culture and community.
Plan, organize and implement online program residencies for all cohorts.
Develops and maintains tools to collect, analyze, and report data about the effectiveness of the Residency program
Identifies internal resources to improve students' experience; develops and executes special initiatives to enrich students' experience in the Residency program
Collaborates with other SAIS units, such as Student Services, Advising, Admissions, Marketing and other groups on initiatives that promote and enhance student experience.
Research and stay abreast of best practices for engaging online students and ensuring an effective and successful student experience. Provide input to the Executive Director of trends in online higher education recruitment, admissions, student engagement and aid in planning for the future development of online programs.
May represent Online and Distance Learning department on school-wide and/or university-wide work groups and committees.
Other duties as assigned.
Minimum qualifications (mandatory):
Education: Bachelors from an accredited university, preferably in the field of marketing, business, communications, or other related fields required.
Experience: Three years progressively responsible experience in program administration, marketing, recruitment, or admissions in an academic environment, or other related experience required.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
5 or more years of experience in the field of higher education admissions and recruitment
5 or more years of data management and implementing CRM applications, preferably SLATE.
5 or more years of experience in managing multiple projects with meeting all deliverable deadlines on time
Experience in online programs admissions and recruitment
Masters from an accredited university, preferably in the field of marketing, business, communications, and other related fields
Special knowledge, skills, and abilities:
Exceptional public speaking, verbal, and written communication skills; with the ability to communicate professionally and effectively at all organizational levels as well as external third party vendors.
Effective interpersonal and leadership skills
Ability to transparently collaborate and influence multiple stakeholder
Student-centered approach to collaborating with the various stakeholders
Effective organizational and time-management skills
Ability to manage several projects with competing deadlines at the same time
Articulated commitment to diversity and inclusiveness, along with demonstrated ability to work effectively with a diverse workforce.
Experience working with organizations and individuals in an international setting; cross-cultural competence and experience of working in a multi-cultural environment.
Technical qualifications or specialized certifications:
Ability to use MS Office Suite
Extensive experience using CRM systems
Moderate experience using HRM systems
Classified Title: Sr. Admissions & Registration Specialist Working Title: Manager of Online Student Experience & Enrollment Role/Level/Range: ACRP/03/MC Starting Salary Range: Commensurate with experience Employee group: Full Time Schedule: Monday - Friday: 37.5 Exempt Status: Exempt Location: 01-DC:District of Columbia Department name: 60005476-Online and Distance Learning Personnel area: SAIS
The successful candidate(s) for this position will be subject to a pre-employment background check.
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The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.