Associate Registrar, Compliance, FERPA and Projects
Johns Hopkins University
Location: Baltimore, Maryland
Internal Number: 67217-en_US
The Office of the Registrar is seeking an Associate Registrar who will report to the Associate Vice Provost and University Registrar and will focus on university wide registrar's office compliance, develop and implement student services process, policy, organizational and technological enhancements, and maintain the registrar's office operational procedures. Serve as a subject matter expert who will collaborate with divisional registrars and academic leadership across the university.
This person will be responsible for accuracy and quality control and will be expected to support the mission and the goals of the university by ensuring that records are managed in an efficient, accurate, and compliant manner. They will provide functional leadership to propose and advance processes, systems and reports that support a sophisticated data-driven environment with accurate and robust information to support university wide decisions. They will be a knowledgeable source of information regarding the policies, procedures, rules, and regulations that affect their functional area and serve as a primary point person for the divisions and the Student Enrollment and Account Management (SEAM) organization, which is a central hub for many student services, including registration.
They must be able to produce high-quality written reports and present complex information to colleagues and university leadership effectively. As a key member of the University Registrar's team, the position will serve as the principal source of information for university wide and remain informed of all changes in policies and by-laws that affect student records.
Specific Duties & Responsibilities:
Responsible for the day-to-day assessment of campus academic record compliance and recommend and implement continuous improvement efforts, to include but not limited to:
Evaluate effectiveness of existing policies and procedures and recommend changes if necessary
Ensure the accuracy of student records and grading each semester by coordinating audit reports and other quality assurance checks of student records
Ensure compliance with the University and the State of Maryland records retention policies by using professional resources to stay current with records management techniques relating to imaging, disaster recovery, retention schedule, and other critical issues.
Maintain a thorough knowledge of academic policies and University data systems and provide training for the relevant members of the campus community on topics such as FERPA, class schedule building, academic policies, and web-based computer systems and programs.
Provide statistics and associated analysis, with appropriate policy and procedure recommendations based on those statistics.
Conduct various internal audits to ensure data integrity across all schools.
Work with campus partners such as Academic Advising to ensure degree completion compliance
Represent the office of the university registrar for various projects (as assigned).
Collaborate with other associate registrar's and suggest university wide process, systems, training and other improvements related to the registrar's office.
Collaborate with the Student Enrollment and Account Management (SEAM) functional leads on registration compliance and conduct student records audits to ensure data integrity, make recommendations for continuous improvements.
This position offers the option to work remotely on occasion, but candidate must have the ability to participate in meetings, receive and make phone calls, conduct on campus workshops, provide in person and virtual support to the SEAM, and attend in person training and conferences as needed.
Minimum Qualifications (Mandatory):
Bachelor's Degree required.
Minimum of five (5) years related work experience demonstrating increasing responsibility.
Experience in higher education, registration analysis, project management, student services (particularly registration, degree clearance, FERPA, and/or consulting) experience is desired.
Master's Degree preferred.
Prior experience with JHU's Student Information System (SIS) would be beneficial but not required.
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
Special Knowledge, Skills & Abilities:
Ability to work with flexibility, efficiency, enthusiasm, and diplomacy both individually and as part of a complex team effort.
Excellent leadership and analytical skills, excellent problem solving and critical thinking skills, and strong written and oral communication and presentation skills. Interpersonal skills and comfortable interacting with diverse groups of people at various levels within the organization.
Advanced organizational skills and the ability to manage multiple projects/assignments simultaneously in a fast-paced work environment
Capacity to quickly earn the trust of others, facilitate meetings, and develop positive working relationships across the organization
Experience auditing processes and records, and successfully executing business process redesign, requirements gathering/analysis, and data gathering and analysis responsibilities
Well-developed interpersonal skills and ability to communicate effectively both orally and in writing.
Functional experience with Student Information Systems and Microsoft Office Suite of programs (Word, Excel, Access, SharePoint, etc.) is strongly preferred.
Functional experience with OnBase or other document imaging software is strongly preferred.
Knowledge of FERPA (Family Educational Rights and Privacy Act), and all laws, rules and regulations related to JHU policies is desired.
Strong planning and organizational skills, and ability to manage competing priorities and work independently. Demonstrated initiative, judgment, confidentiality, and discretion when dealing with sensitive issues. Accuracy and attention to detail in all aspects of the position.
Ability to work collaboratively and effectively with all offices on and off campus, and with external contacts.
Ability to analyze and resolve issues, including student data issues.
Ability to collaborate and problem-solve regarding business process improvements and innovative solutions, and to oversee implementation of new solutions or systems.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Classified Title: Associate Registrar Working Title: Associate Registrar, Compliance, FERPA and Projects Role/Level/Range: ACRP/04/ME Starting Salary Range: $60,945 - $83,865 annually (commensurate with experience) Employee group: Full Time Schedule: M-F, 8:30 am to 5:00 pm Exempt Status: Exempt Location: Homewood Campus Department name: Office of the Registrar Personnel area: Student Affairs
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.