Johns Hopkins School of Medicine is seeking a Clinical Scheduling Coordinator who will be responsible for centralized surgical scheduling within the division of cardiac surgery. Ensures all parties involved in the surgical case have the appropriate information. Frequent contact, coordination and communication with the cardiac surgeons, cardiac nursing team, cardiac anesthesia, cardiac Advanced Practice Providers, Document Coordinators (create charts at JHH), the practice and hospital financial counselors, patent service coordinators and ORMIS staff. Maximizes resources by eliminating gaps in OR schedule; makes recommendations/changes to fully utilize surgical time that will have a significant financial impact on surgical and hospital revenue. Ensures that all required reporting occurs; develops and maintains statistics and reports.
Specific Duties & Responsibilities:
Manages the function of resources/efficiencies/utilization/operations
Gathers necessary records and images for clinical team
Schedules surgeries in a timely fashion.
Coordinates/communicates with patient, surgeon, MOC and financial clearance all necessary information to ensure the scheduled cases are completed.
Schedules all test and appointments related to surgical procedures. (i.e. CT scan, pre-op appointments)
Works with the staff to develop, implement and manage systems to ensure all required components are completed for surgical patients, i.e., consents, history and physical, orders, etc.
Updates insurance information for each surgery and procedure scheduled.
Coordinate scheduling of resident/fellow surgeries with appropriate faculty.
Compliance of divisional scheduling templates and instructional training for new staff.
Creates HAR (Hospital Account Record) for every procedure scheduled in an ASC and hospital setting.
Reviews with patients all surgery instructions and necessary forms for completion.
Reviews with patients all insurance requirements before surgery and will work with the patient and billing office to ensure all proper financial arrangements have been made before surgery.
For international patients, will work with the International Office to ensure financial clearance and scheduling.
Discuss general and pre-operative information with patients, family members, insurance companies and JHMI staff, mail surgical correspondence to patients.
Relays information to patients regarding preparation for laboratory tests, examinations, and procedures. Assures all patient correspondence (consent, orders, history, and physical, etc.) is transmitted to correct areas in a timely manner to streamline patient processing.
Communicates and manages schedule changes and reports conflicts to nursing and anesthesia staff so equipment, supply requirements and staffing can be adjusted.
Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments).
Addresses questions about procedural coding.
Will participate in policy development as it relates to surgical scheduling, paperwork management, etc
Provides guidance and assistance to the surgeon's offices and the patient service coordinators of the surgical unit.
Tracks special surgical precautions and takes action; for example, sleep apnea cases, pacemaker etc.
Participates in the training of other schedulers
Continually assesses problem areas; recommends and participates in training needs and /or provides detailed instruction and policy on improved methods.
Recommends and/or implements changes to scheduling system as needed to ensure efficient flow.
Adapts to changes in technology and software to ensure efficient office practice
Minimum Qualifications (Mandatory):
High School diploma/GED required. Bachelor's Degree preferred.
3 years of progressively responsible medical office experience required, including OR scheduling and/or patient management experience. Two years in medical/surgical practice preferred.
Additional education may substitute for experience, to the extent permitted by the JHU equivalency formula.
Special Knowledge, Skills & Abilities:
ORMIS, EPIC, EPR, Keane, Medical terminology, Microsoft Office.
Ability to stand, walk or sit for an extended period of time and bend at the waist, twist.
Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard Ability to see within normal parameters.
Possible exposure to communicable diseases
Ability to see within normal parameters.
Ability to hear within normal range.
Possible exposure to communicable diseases.
Classified Title: Clinical Scheduling Coordinator Role/Level/Range: ATO 40/E/02/OE Starting Salary Range: $17.59 - $24.80/hr (commensurate with experience) Employee group: Full Time Schedule: M-F, 7:30 - 4:00 Exempt Status: Non-Exempt Location: School of Medicine Campus Department name: SOM Sur Cardiac Surgery Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
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