The Press Fulfillment Operation, HFS, services 14 client presses in every aspect of fulfillment services, including order processing, collection management, warehousing, fulfillment, and digital distribution services. We are seeking an Accounts Receivable Coordinator who is required to lead a team of three people in the management of $20M in gross sales. This position reports directly to the Fulfillment Operations Manager and will communicate regularly with the HFS Director and JHUP Associate Director.
This is a hands-on position where the Coordinator assists and performs collections duties as necessary, especially dealing with larger vendors (+$1 million annually). These accounts are the most detailed and require a total understanding of all the vagaries involved in the business and must work with and through vendors to ensure proper resolution and payments.
Specific Duties & Responsibilities:
On a daily basis organize and assign duties to two collection specialists and an accounting assistant, as well as a student worker, to insure timely collection of monies owed to HFS.
Collaborate with the Customer Service team on issues such as returns.
Prepare monthly reports to keep the Fulfillment Operations Manager, HFS Director, and JHUP Associate Director up-to-date on all collections activities
Additionally, may on occasion, direct the work of Customer Service Reps who are cross trained to provide assistance in the accounts receivable/collections area.
Communicate effectively with customers, as well as the collections and customer service staff in order to create and implement effective procedures to enhance collections.
Participate in strategic initiatives at the department and Press level.
Participate in ongoing professional development activities.
Handle special projects as assigned.
Minimum Qualifications (Mandatory):
High School Diploma or GED required.
Minimum of three years professional fee billing experience is required.
Minimum two years of supervisory experience is preferred.
Special Knowledge, Skills & Abilities:
Ideal candidate will have excellent computer skills and high degree of familiarity with databases, specifically those used for order processing, billing, and reporting.
Outstanding interpersonal and leadership skills required.
Experience with a customer service environment and call center is helpful.
The Coordinator must possess and demonstrate a great deal of knowledge and information about our order processing, collections and fulfillment activities. The person must communicate effectively clients, customers, and management to ensure accurate and timely resolution of questions and problems.
Proficiency in Excel required (a skills test will be part of the application process).
Other required software skills include MS Office and Adobe Acrobat. Experience with Filemaker a plus.
Machines/Equipment Used on the Job (% of time used):
Desktop computer (75%)
Photocopier and scanner (5%)
Degree of Independent Action Performed:
High degree of autonomy will be expected from candidate after an initial orientation to the division.
Candidate will be asked to engage frequently and make instantaneous decisions while conferring with internal and external clients, personnel, and senior management.
The ideal candidate will be a quick thinking, highly motivated individual to whom additional responsibilities will be transferred.
This is a supervisory position and the Coordinator will be expected to manage staff, as well as handle hiring, evaluations, and performance issues.
Classified Title: Accounts Receivable Coordinator Working Title: Accounts Receivable Coordinator Role/Level/Range: ATO 37.5/02/OE Starting Salary Range: $17.59 - $24.29 per hour Employee group: Full Time Schedule: Mon-Fri, 8:30 am - 5 pm Exempt Status: Non-Exempt Location: 01-MD:Homewood Campus Department name: 10000133-HFS Fulfillment Personnel area: Academic and Business Centers
The successful candidate(s) for this position will be subject to a pre-employment background check.
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