Description The Director of Medical Services is a leadership position with direct and indirect patient care responsibilities at University Health Services (UHS), the student health service at the University of Wisconsin-Madison. The position has responsibility for all medical programs and services and shares (with the Executive Director and the Directors of Operations, Mental Health, Communications and Prevention Services) broad management responsibility for UHS as a whole. The position has direct supervisory responsibility for a multi-disciplinary primary care team that includes Psychiatry, Woman's Health, Occupational Medicine, Travel Medicine, Sexual Health, Allergy/Immunization, Physical Therapy, Athletic Training, a multi-disciplinary medical education program, and ancillary radiology and laboratory services. The position oversees risk management, quality improvement programs, and accreditation for medical services. This position, working in collaboration with other UHS Directors, is expected to develop systems of care that foster continuity of patient care, optimal outcomes for patient health, and a successful health care team environment while supporting the UHS overarching mission of promoting students' academic and personal success through an integrated model of medical, mental health, and prevention activities and services. This position will also provide direct patient care. The Director of Medical Services advances a respectful, inclusive, and healthy work environment that supports employee engagement for a diverse work force and actively promotes social justice values as appropriate. The position requires strong leadership and communication skills, experience in directing medical staff, knowledge and experience in quality improvement and medical education, and an excellent knowledge base of primary care medicine. Duties are performed under the general supervision of, and the position reports to, the Executive Director of UHS.
Principal duties: A. 40% Plans, organizes and directs the delivery of medical services to UHS patients. 1. Oversees Primary Care services, including psychiatry, sexual health, women's health, community health, employee health, athletic training, nutrition, and physical therapy. 2. Oversees clinical services provided by Occupational Medicine staff members. 3. Evaluates the knowledge base and skills of clinical services providers for optimal competency and provides and/or coordinates appropriate staff training. Oversees professional credentialing, privileging, and peer review processes. 4. Hires director reports and may consult on hiring of indirect reports per UHS standards. 5. Responds to communicable disease concerns on the UW-Madison campus. 6. Serves as a clinical resource to providers throughout UHS. 7. Evaluates and responds to patient concerns and complaints. 8. Supports the development, measurement, and achievement of performance standards for quality, service, efficiency and effectiveness for all programs and services. 9. Oversees a multi-disciplinary medical learners teaching and training program. 10. Provides, approves, and oversees implementation of health protocols within UHS. 11. Assures compliance with standards and requirements of accrediting organizations and governmental compliance
B. 20-40% Provides direct patient care to students with acute and chronic health needs.
C. 20-40% Related major activities 1. Collaborates with other UHS Directors to develop interdisciplinary initiatives, integrating medical, mental health and prevention services, to address issues that affect the health and wellbeing of UW-Madison students. 2. Evaluates and modifies policies and procedures as needed, according to current standards of medical care. 3. Implement current or new policies regarding staff activities and monitors for adherence, usefulness and effectiveness. 4. Collaborates with other UHS Directors services to manage patient care activities at UHS, and identifies areas for improvement. 5. Serves on the Health and Wellbeing Leadership Team; participates in strategic planning, resources allocation. 6. Participates in Continuous Quality Improvement activities at UHS. 7. Participates in UHS committees and workgroups as requested. 8. Represents the division within the UW-Madison campus, Madison community, and local, regional, and national professional organizations. 9. Carries out other duties as assigned by Executive Director.
Degree and area of specialization: Current unrestricted license, or eligibility for unrestricted license, to practice medicine in Wisconsin. Board Certification in Family Medicine, Internal Medicine, Emergency Medicine, Pediatrics, Obstetrics-Gynecology, or related field.
License/certification: Current unrestricted license (or eligibility for) to practice medicine in Wisconsin
Knowledge and Skills Required 1. Knowledge of the characteristics and health needs of a university population. 2. Skills in patient care, patient support and patient health education. 3. Excellent interpersonal, communication and leadership skills. 4. Ability to demonstrate priority-setting and ability to work in a complex environment. 5. Ability to function with a high degree of independence 6. Skills in interprofessional and collaborative practice with mental health, prevention, and occupational health professional. 7. Demonstrated commitment to social justice, LGBTQ+ community.
Minimum number of years and type of relevant work experience: Preferred experience: 1. Minimum of three years of experience in a leadership capacity in an ambulatory clinic with direct supervisory responsibilities for medical staff 2. Minimum of five years of experience as a physician providing direct patient care in an ambulatory setting. 3. Experience in college/student health service or similar environment
Successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.
A period of evaluation will be required.
A criminal background check will be conducted prior to hiring.
Additional Salary Information: Experience will be considered.
Internal Number: 230003
About University of Wisconsin - Madison, University Health Services
Since 1848, this campus has been a catalyst for the extraordinary. As a public land-grant university and one of the most prolific research institutions in the world, UW–Madison is home to those who are driven by a desire to both explore new worlds and to apply new ideas to real-world problems. With a total annual budget of over $3.1 billion, including more than $1 billion in annual research expenditures, UW–Madison has been in the top 10 in national research spending every year since 1972. The campus is home to more than 22,000 faculty and staff and 42,000 undergraduate, graduate, and professional degree students. Members of the student body represent all 50 states and 127 countries. The university is ranked 26th worldwide by the Center for World University Rankings and 13th among public U.S. universities in the 2021 Wall Street Journal/Times Higher Education rankings. The Wisconsin Idea—the principle that the university should improve people’s lives beyond the classroom— has been guiding the efforts of UW–Madison Badgers for more than a century. The university has been dedicated to studying poverty and social inequity for 50 years, is ranked #1 ...among large schools for producing Peace Corps volunteers, and boasts 19 Nobel Prize winners among its faculty and alumni.
University Health Services (UHS)
UHS is a leader in college health. Founded in 1910 during an influenza pandemic, it is recognized for its innovative, integrated care. More than 300 people work at UHS, including 100 student staff. Medical providers also hold joint appointments within the School of Medicine and Public Health and offers a robust training program.
UHS is funded through student segregated fees, general program revenue, fee-for-service billing, and grant support. The majority of UHS medical and mental health services are prepaid through segregated fees, and services are accessible to students at no additional cost.
Mission and Values
Our goal is to promote, protect, and restore and health and wellbeing of the campus community. We do so by eliminating barriers to access to care and providing robust, population-level prevention programming. UHS is committed to creating an inclusive environment where social justice is at the forefront of our work.
In a typical year, Medical Services sees more than 77,000 patient visits, with more than 27,000 unique patients. With 29 providers, including MDs, DOs, NPs, PAs. UHS has two clinics – a main clinic at 333 East Campus Mall, in the center of campus, and a satellite clinic in Dejope Residence Hall. In collaboration with Recreation and Wellbeing, UHS is looking to expand its clinical footprint in the coming years to reach students across campus.
UHS Medical Services include: allergy, immunization, and special medical injections; athletic trainer evaluations; behavioral health; occupational medicine; physical therapy; primary care; psychiatry; sexual health; nutrition; travel; wellness services; and women’s health.
UHS has been ranked as #1 student service by students three years in a row, and #1 student health center in The Princeton Review.
Located on an isthmus between two lakes, Madison is the capital city of the state of Wisconsin. Madison has been voted #3 Best Place to Live (Liveability, 2019), among the Best Small Cities in America (National Geographic, 2018), #1 City for Most Successful Women Per Capita (Forbes, 2019), #1 City for Best Work-Life Balance (SmartAsset, 2020), #8 Best Area for STEM Professionals (WalletHub, 2020), #2 Best State to Practice Medicine (WalletHub, 2019), #6 Best City for Biking (People for Bikes, 2018), #2 Most Walkable City (Expedia, 2018), #4 Fittest City in the U.S. (ACSM American Fitness Index, 2020), #5 Best City for Young Professionals (Forbes, 2016), #1 Best Place in the U.S. for Raising Children (DiversityDataKids.com 2020), and #1 Best College Football Town in America (Sports Illustrated, 2019). Madison’s technology economy is growing rapidly, and the region is home to the headquarters of Epic Systems, Exact Sciences, American Family Insurance, American Girl, Sub-Zero, and Lands’ End, as well as many biotech, healthcare IT, and health systems startups. Madison is the second largest city in the state, with a city population of approximately 260,000 and regional population of over 1 million.
The city is within easy driving range of Chicago and Milwaukee. Madison offers numerous unique neighborhoods and commercial areas including the Capitol Square, State Street, Willy Street, Shorewood Hills, Maple Bluff, and Hilldale. Suburbs and surrounding smaller communities include Sun Prairie, Middleton, McFarland, Verona, Cottage Grove, Waunakee, and Fitchburg. Madison is home to one of the strongest local food scenes in the country with several James Beard Award winners, gastropubs, and farm-to-table restaurants. From April to October, the Capitol Square hosts the impressive Dane County Farmers’ Market, the largest producer-only farmers’ market in the country. The city is rich with cultural offerings such as the Overture Center for the Performing Arts, Orpheum Theatre, Concerts on the Square, Jazz at Five, UW-Madison Mead Witter School of Music Hamel Music Center, Madison Symphony Orchestra, Madison Opera, Madison Ballet, UW–Madison Chazen Museum of Art, Madison Museum of Contemporary Art, Wisconsin Historical Museum, and Madison Children’s Museum, among others. The city has a dedicated athletics fanbase which largely centers around the University of Wisconsin–Madison. Sports venues include Camp Randall Stadium, the Kohl Center, LaBahn Arena, Wisconsin Field House, and the Aliant Energy Center. Madison is home to Forward Madison FC, the first professional soccer team in the city, as well as the Madison Mallards, a college wood-bat summer baseball league team. Marquee endurance sports and specialty sporting events include IronMan Wisconsin and IronMan 70.3, Reebok CrossFit Games, Madison Marathon, and many national and international championship competitions.