The Assistant Manager will serve in a casual six (6) months temporary role to support the overall administrative roles of the Office of Dining Programs. This position will serve to support the growing needs of the office through the development of the new self-operated dining program.
This position reports to the Senior Manager of Dining Programs and shares the commitment to create an environment that enhances the dining experience of Hopkins students and supports the academic mission of the University. The Office of Dining Programs oversees contractual operations in eight different buildings on the Homewood Campus and manages relationships with four food service contractors in addition to both beverage and snack vending contracts. In partnership with student affairs leadership on the Peabody campus, the Office of Dining programs also supports the management of their retail and residential operations.
In concert with the Senior Manager, the Assistant Manager will work to ensure all contractual, service and financial agreements with Bon Appetit are executed. This position will also support core office functions and participate in team meetings and planning efforts to ensure the Office of Dining Programs maintains the highest level of service and quality for Johns Hopkins University students.
Essential Duties & Responsibilities
Support of daily communications between Office of Dining Programs and Bon Appetit.
Coordination of data, reporting, feedback and KPI’s for weekly meetings with contractors.
Work with Microsoft Teams to record and share data where needed.
Collaborate with dining team and BAMCo to develop opening schedule and fall operations calendar.
Support of day to day financial responsibilities, invoice payment and tracking.
Manage and oversee contractual partnerships for third party agreements.
Ensure and measure compliance with food standards, sanitation, operational hours, financial terms and any other measureable objective for all contractors; intervention may be necessary at times to protect the University.
Support management of fall reopening of main dining operations as well as opening of new projects.
Utilizing quality assurance measures, work to ensure food quality and consistency across campus dining locations.
Lead support for quarantine and isolation process for meal delivery and contractor compliance oversight. Manage tracking system and notification to BAMCo for needs.
Meal plan administration support, understanding and supporting updates to Transact program support.
Knowledge, Skills and Abilities:
Demonstrated ability to work in a fast paced environment which requires a high level of independent thinking, integrity, attention to detail and flexibility
Demonstrated use of Microsoft Office Suite and the ability to learn new software packages to include BlackBoard Transact, Sequoia Retail Software, online software suites and advanced knowledge of related technologies.
Self-directed, able to establish timelines and complete assigned tasks with minimal supervision. Excellent written and oral communications skills, including the ability to articulate issues clearly to a diverse audience.
Demonstrated commitment and ability to practice open and effective communications with students; University faculty, staff and administration; contractor partners and external groups to build and maintain collaborative relationships.
Demonstrated ability to manage a complex workload, prioritize tasks, and use good judgment in providing services based on goals.
Two years related experience required. Experience should include previous experience in a foodservice operation in a supervisory role or higher with a preference in collegiate dining; managing the service and repair of foodservice facilities and equipment and working in a contract management environment.
Current ServSafe certification or the ability to be certified within three months of employment.
Classified Title: Sr Dining Services Coordinator Working Title: Assistant Manager, Dining Programs Role/Level/Range: ACRP/03/MB Starting Salary Range: $38,920.08 - $53,517.60 Commensurate with experience Employee group: Limited Schedule: M-F /8:30-5 Exempt Status: Exempt Location: 01-MD:Homewood Campus Department name: 10001452-Community Living Operations Personnel area: University Student Services
The successful candidate(s) for this position will be subject to a pre-employment background check.
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The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.