All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine’s IT Services department has an outstanding opportunity for a Epic Environment Manager!
UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW). In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.
In collaboration with UW Medicine IT Services (‘ITS’) and under the general guidance of the Assistant Director of Service Management, the primary focuses of the Epic Environment Manager position are planning, coordinating, and participating in Epic test and training environment state transitions, strategy, and activities including refreshes, updates, upgrades, and build migration relationships. The Epic Environment Manager also helps define and implement Epic change control processes.
Areas of responsibility include, but are not limited to:
leading or coordinating Epic environment activities, including strategy, refreshes, upgrade and update planning;
participate in or leading Epic change control, and change control; and
manage vendor relationships with appropriate Epic contacts.
The Epic Environment Manager analyzes moderate to high-risk business needs to determine solutions or recommend solution alternatives, cognizant of cross-system integration and dependencies. The position requires a broad technical foundation (Epic generalist and Epic enviroment leader), the aptitude to support a complex application system, and seasoned conceptual and practical expertise. The Epic Environment Manager must be organized and detail and process oriented to manage multiple testing and migration activities within the Epic environment.
Epic Environment Strategy (50%)
Develop, communicate, and manage the Epic environment strategy for 20+ test and train environments.
Work closely with analysts, project managers and other staff who support upgrades and updates, change control, Data Courier/Content Management, and Epic technical infrastructure on environment activities, use, and schedules.
Schedule and coordinate Epic refreshes activities for all non-Production environments.
Consult and advise project managers and analysts on testing paths and change schedules.
Lead Epic cross-application environment governance body.
Create and maintain environment documentation for use in infrastructure configuration, maintenance, and upgrade planning.
Communicate information about environment activities (refreshes, maintenance windows, upgrades, patches) and enforce proper environment use for build, testing, and training to project team and end users.
Track upgrade and update levels, relationships, profiles, maintenance-levels and ancillary and client services for each production and non-production environment and server.
Participate and coordinate environment-adjacent areas such as Hyperspace icons, AD groups, text access, user security, and interfacing to test peer systems.
Epic Change Control (25%)
Develop and support execution of Epic change management policies, procedures, and best practices.
Actively participate in the Epic Release Authorizations (RAs) processes including RA review for content and quality and being back-up signer.
Provide back-up for Epic change management processes.
Back-Up Coordination and Vendor Management (10%)
Act as back-up coordinator for Epic upgrade and update activities of the application and technical team leads.
Act as a key contact and liaison with Epic vendor.
Continue Service Improvement (10%)
Leverage data and structured feedback from key stakeholders to improve process purpose, accountability, simplicity, and transparency.
Create and manage related documentation, including but not exclusive to process and policy, training, and reporting.
Continue to provide training/ guidance to team members and key stakeholders.
Participate in all aspects of improving the team, including education/training of other team members and contributing to process/communication improvement initiatives.
Work with manager to set professional goals for career development.
Act as back-up for other team members and functions, as needed.
Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field or equivalent combination of education/experience.
6+ years’ experience must include:
6+ years of experience as an Epic Generalist.
Must have an understanding of Chronicles with one of the following (if it has not been earned at time of hire, it must be earned within 6 months of start date):
GEN3000i Core Analyst Badge
Chronicles Utilities Knowledge Track
Demonstrated experience in project / program management.
Epic certification in at least one area with Epic Data Courier, Bridges, or Chronicles.
ITIL exposure or certification.
Previous experience in and knowledge of academic healthcare systems and/or operational environments.
Advanced degree (e.g., Master’s, PhD, etc.)
PMP certification or project/program management experience,
Lean Six Sigma experience or training.
Advanced ITIL experience or training.
CONDITIONS OF EMPLOYMENT
This is an Information Technology deadline-driven work environment.
The individual in this position is expected to work normal daytime hours. The work may be performed in either an office environment or by telecommuting with manager approval, during normal business hours; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed.
Must have the ability to meet in person as directed by manager.
Because of the physically separated sites for UW Medicine, this position requires the ability to travel to alternative work locations as needed.
Must coordinate projects without direct supervisory authority.
Must work within the constraints of multiple technical environments.
ITS provides services to all UW Medicine organizations – HMC, UWMC-Montlake, UWMC-NW, VMC, UWNC, UWP, SOM, and ALNW. The individual in this position must learn many organizational structures and cultures and continually foster collaboration.
Ability to communicate effectively in English, both verbally and in writing.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.