GENERAL SUMMARY Reporting directly to the University Registrar, this position is responsible for managing the day-to-day activities and the oversight of various core functions within the Office of the Registrar. Overseeing our records, registration, and certification units, the position’s primary responsibilities will include participating in the development of strategic goals and objectives, directing the activities of administrative and clerical support staff, providing leadership in business process transformation, and Student Information System (SIS) governance. Working closely with the University Registrar, this position will establish, update and review policies and procedures in order to assure compliance with University policies as well as state and federal legislation. Responsibilities may change as development and implementation of the Student Services Excellence Initiative updates registration protocols and processes of the University Registrar’s office.
Supervise up to 5 full-time staff members, and assist with oversight of the part-time student employees
Manage day-to-day front office functionality, including the areas of registration and records maintenance, certification services including transcripts, verifications and veteran’s benefits, student health benefits plan administration, graduation services including graduation applications, degree audit review, degree conferrals, diploma distribution and annual commencement ceremony preparation
Lead Student Services Excellence Initiative (SSEI) projects, including transcript and verifications portal for students with the National Student Clearinghouse, and manage new tasks as assigned.
Assist with budgetary planning and preparation of annual budget projections
Control expenditures and monitor all accounts to ensure conformity with authorization.
Maintain OTR Business Continuity Plan and establish quality checks, documentation standards and reviews for data processing procedures to ensure security, continuity of operations, compliance, and best practice
Assist with annual university wide commencement ceremony logistics, including proofreading/editing of commencement communications, script, instructions, program and addendum, and management of commencement volunteers and marshals.
Serve as liaison to Financial Aid and Bursar’s Office; develop and maintain contacts with other campus offices to obtain student data and transfer information.
Collaborate with divisional Registrars to implement effective and consistent administrative practices through technology and business operations
Integrate new technology changes with existing systems for administrative process improvements.
Foster a culture of professional growth and development, and pursue opportunities for meaningful engagement within the Hopkins community for all OTR staff.
Provide oversight for compliance with the Federal Educational Rights and Privacy Act (FERPA) to preserve the confidentiality and integrity of student records.
Offer support and guidance to University Registrar and school-based Registrars as needed.
A minimum of five (5) years of experience working in a post-secondary institution required; previous leadership experience in a registrar’s office preferred.
Demonstrable experience leading and supervising a highly talented team, including performance management and professional development.
Special Knowledge and Skills:
Strong written and verbal communication skills.
Knowledge of educational administration, higher education structure, and factors that impact decision making at private institutions.
Knowledge of theory and practice of student development.
Knowledge of project management
Understanding of evolving procedures and best practices.
Grasp of compliance standards required by federal and state laws and regulations regarding student records, privacy, reporting, and funding.
Familiarity with information technology and computing applications used in higher education and trends and developments in technology that apply to student systems including web-based applications.
Familiarity with accounting theory and practice to guide budget design and management.
Provide energetic leadership and support.
Analyze information and situations.
Interpret statistical analysis and research to inform strategic planning.
Exercise diplomacy in problem resolution.
Set priorities in a complex and decentralized environment.
Manage priorities under the pressure of conflicting deadlines.
Listen and communicate convincingly.
Classified Title: Associate Registrar Role/Level/Range: ACRP/04/ME Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: M-F 8:30am - 5:00 p.m. Exempt Status: Exempt Location: 01-MD:Homewood Campus Department name: 60009427-University Registrar Personnel area: University Student Services
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.