Research Phlebotomy Lead

General Summary/Purpose:

Under the direct supervision of the Outpatient Phlebotomy Supervisor and the Director of Translational Cores, the Research Phlebotomy Lead is responsible for monitoring and facilitating the clinical course and completion of all research correlative sampling and safety monitoring completed in the Sidney Kimmel Comprehensive Cancer Center at Johns Hopkins Outpatient Oncology Clinic.  

The Research Phlebotomy Lead is responsible for planning and oversight of day to day activities and workflow in research phlebotomy and real-time problem solving in collaboration with stakeholders to ensure timely and accurate completion of all research tests in accordance with JHH policies, and research protocol requirements. The Research Phlebotomy Lead will work with research teams, clinical teams, the Outpatient Phlebotomy Supervisor, and the Operations Directors of the Central Processing Core (CPC) and Central Kit Services (CKS), to ensure compliance with protocol requirements, including appropriate documentation of variances/deviations. The Research Phlebotomy Lead will work closely with the Outpatient Department Phlebotomy Supervisor and research staff to identify or resolve errors/protocol deviations.

The Lead will work with the Outpatient Phlebotomy Supervisor, the Director of Translational Cores, and Ambulatory Operations Manager to assess phlebotomy staff competency; need for ongoing education; and develop corrective actions for identified protocol to prevent future occurrences.

Specific Duties/Responsibilities:

• Ensures a positive patient centered experience by modeling and promoting a commitment to customer service as evidenced by minimal waiting, preparation for the appointment, patient identified greeting and rooming of the patient, safe technical service delivery, and directing patient to next appointment.
• Responsible for planning, workflow management and oversight of Research Phlebotomy daily operations, including the accuracy of Research Patient List used to make staff assignments.
• Collaborates with Ambulatory Operations Manager and Outpatient Department Phlebotomy Supervisor to ensure adequate staffing based on anticipated research phlebotomy patient volume and acuity.
• Assures accurate completion of research specimens and required documentation to ensure quality and adherence to JHH policies, protocol requirements, and ICH GCP guidelines. 
• Participates in planning for new and amended protocols, including attendance at start-up meetings or with research staff to plan for protocol–specific activities and identify potential barriers to protocol compliance to prevent protocol deviations.
• Resolves patient and provider complaints and recommends practice improvements relating to specimen errors, patient flow and team communication; when appropriate including escalating problems in a timely manner to the Outpatient Department Phlebotomy Supervisor / Ambulatory Operations Manager/ the Director of Translational Cores.
• Responsible for tracking in databases the research patient volumes, research samples/tests, and documentation errors to identify patterns/trends to support corrective action, staff education and quality improvement.
• Prepares reports on Research Phlebotomy operations as well as individual research protocols as required for investigation of protocol deviations, special projects or quality improvement.    
• Collaborates with the Ambulatory Operations Manager, the Director of Translational Cores, and Outpatient Phlebotomy Supervisor to standardize research phlebotomy procedures, create new workflows to enhance efficiency and optimize integration of Outpatient Department Phlebotomy Services.
• Completes minimum requirement for continuing educational units. Is knowledgeable of and complies with JHH policies, Good Clinical Practices, ICH Guidelines, SKCCC Clinical Research Office policies. May instruct phlebotomy personnel in these guidelines and policies as they pertain to the completion of research collections and safety monitoring.
• Will orient new Research Phlebotomy staff to ensure adequate training to optimize overall performance of research phlebotomy services.
• Guides Research Phlebotomy staff to deliver all research phlebotomy services in accordance with JHH customer service standards and reports performance issues to the Outpatient Phlebotomy Lab Supervisor / the Director of Translational Cores for corrective action.
• Maintains self/ leads by example; appearance standards including nametag, customer focused, mission driven, and demonstrates emotional and social intelligence in all interactions.

Minimum Qualifications:

• Bachelor’s degree in a related field required.
• Some related experience required.
• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

JHU Equivalency Formula: 18 graduate degree credits (semester hours) may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Preferred Qualifications:

• Three (3) years of previous work experience in a complex and detailed clinical trials/medical research preferred.
• CNA or CMA certification/license preferred.

Special Knowledge, Skills, and Abilities:

• Must adhere to guidelines regarding honest reporting of sensitive and confidential patient information.  
• Understands the importance/impact of data integrity in terms of patients, study results, costs, quality of service and scientific research in general. 
• Regular contact with physicians, other health care personnel and patients.
• Requires the use of good judgment, tact and sensitivity.
• This description is a general statement of required major duties and responsibilities performed on a regular and consistent basis by the incumbent(s). 
• It should not be held to exclude other duties not mentioned that are similar in nature and level of difficulty.

Classified title: Research Program Coordinator

Working title: Research Phlebotomy Lead

Role/Level/Range: ACRO 40/E/03/CD

Starting Salary Range: $16.26 - $22.35 (commensurate with experience)

Employee group: Fulltime

Employee Status: Non-Exempt

Schedule: Monday-Friday – 8:30am-5:00pm 40hrs/Wk

Location: Skip Viragh Building - 201 N. Broadway 21231, Baltimore, MD

Department name: 10002959-SOM Oph General Administration

Personnel area (School): SOM – School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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