Bachelor's degree in Business Administration, Management or a related field. Five years of management experience in custodial services or a related field. Seven years of experience preferred. Ability to communicate effectively in Spanish is desirable. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
Nature & Purpose of Position/Usual Duties:
Provides strategic management, operation and financial direction for Facilities Management Custodial and Sanitation Services. Directly supervises multiple work groups and is responsible for overall service delivery, leadership and management of staff, customer satisfaction, contract execution and financial performance of Custodial and Sanitation Services.
Primary Responsibilities (Staff Positions Only):
Directly supervises the Custodial and Sanitation Services department by providing custodial and sanitation services as well as event support services to Sam Houston State University. Responsible for the execution of all contracts related to Custodial and Sanitation Services. Manages the in-house solid waste collection and disposal program through the system of daily pick up and hauling of waste to the local landfills. Managerial assignments may evolve in structure and scope based on organizational need. Manages all operations in accordance with Association of Physical Plant Administrators (APPA), customer expectations, and division/departmental objectives. Provides leadership and supervision to all assigned staff. Responsible for ongoing performance management, training, mentoring, hiring, and development planning for all assigned staff. Manages and ensures compliance and execution of all assigned contracts and ensures that the Custodial and Sanitation Services staff and contract is in compliance with the University policies, procedures, and regulations. Communicates with client representatives to determine service/support requirements and develops service delivery strategies that are responsive to their requests and needs. Provides recommendations, scopes of service, proposals and cost estimates to customers as needed. Establishes and maintains relationships with clients to ensure alignment of priorities and effectiveness of services. Establishes and/or implements work performance standards and measures for all employees to ensure service delivery and customer satisfaction expectations are consistently met. Optimizes customer feedback systems and measurement reports using the assigned work order system to accurately reflect the effectiveness of cleaning programs and related services. Negotiates, prepares, and manages measurable service agreements to ensure customer satisfaction and department success. Implements and continually refines programs for training new employees and re-training existing employees on environmental health and safety compliance, effective cleaning and sanitation procedures, and customer service skills. Establishes and continuously refines the emergency response capacity of Custodial and Sanitation Services, including contingency planning for severe weather conditions (e.g., snow, ice, wind, and rain), building flooding, Blood-borne Pathogen or other biohazard cleanups, and other potential incidents as required. Provides 24/7 emergency response to constituent community. Physically responds to incidents/situations, acts as on-site management representative (when needed), and coordinates related vendor resources as needed at locations across the campus. Continually updates the Custodial and Sanitation Services critical emergency response contact information and protocols to ensure they are current and accurate. Ensures workforce compliance with all applicable federal, state, and local regulations related to environmental issues, workplace safety and Americans with Disabilities Act (ADA) requirements. Oversees the procurement of materials, supplies, specialty services and supplemental labor, and visits with vendors as needed. Manages inventory and quality control. Oversees supervisory compliance with weekly payroll protocols and procedures. Responsible for the development and tracking of annual operating budgets and plans for Custodial and Sanitation Services. Benchmarks Custodial and Sanitation Services value and effectiveness against alternative service providers. Responsible for employee management and resolves all customer services issues. Partners with others across Campus Services groups, customers, and the University community at large to achieve optimal delivery of Custodial and Sanitation services and efficient use of resources. Demonstrates and promotes the mission, vision, and values of the organization. Provides stewardship, strategies, and services that create an excellent customer experience. Acts in the University's best interest at all times. Exhibits appropriate professional conduct at all times such that harmonious business relationships are developed and maintained. Leads and/or provides support for special projects (short and long-range), initiatives, and tasks as assigned. Works with the Payroll Department, Academics, Residence Life, Dining and other campus departments. Maintains contacts with University departments, vendors, suppliers, and off campus agencies. Must have knowledge of cleaning and janitorial materials, custodial and sanitation equipment, and methods. Responsible for various contract management and coordination. Performs other related duties as assigned.
Internal Number: 25793
About Sam Houston State University
For more than 140 years, Sam Houston State University (SHSU) has been preparing students for meaningful lives of achievement. Its motto, "The measure of a Life is its Service," echoes across SHSU's eight colleges and beyond campus through student research, creative endeavors, service learning, volunteering and more. SHSU is an inclusive institution whose mission is to provide high quality education, scholarship, and service to student and to regional, state, national and international constituencies.
SHSU offers over 90 bachelor degree programs, over 55 masters and 11 doctoral programs, including the nation’s first PhD in Forensic Science, SHSU offers an exceptional college experience. SHSU is classified as a "Doctoral Research University" by the Carnegie Commission on Higher Education. The Chronicle of Higher Education named Sam Houston State University among the nation's best universities to work for in nine consecutive years "Great Colleges to Work For" survey results.
SHSU is a university that thinks big but feels small. With a student population of over 21,500 students, SHSU prides itself with creating a close community. Located in the "piney wood" region of East Texas,... Huntsville is less than an hour's drive north of Houston, which enables the university community to maintain a small town atmosphere with easy access to the nation's fourth largest metropolitan area.
Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Plan Employer and Smoke/Drug-Free Workplace.
A member of The Texas State University System