Coordinate the day to day activities of a multi-faceted surgical practice to ensure a smoothly functioning office and good patient relations. Adapt to changes in technology and software to ensure efficient office practice. Support surgeons in efficient use of operating room and clinic time. Provide administrative support for medical matters on behalf of physicians, as well as, general academic/general administrative support.
Specific Duties & Responsibilities
Coordinate with patient and hospital, complex procedure scheduling including dates for surgery and office visits, preparation and dissemination of pre-operative and hospital admission information. Collect insurance information and complete surgery scheduling and registration in EPIC. Support the physician with insurance preauthorization and single case agreement processes by submitting necessary clinical information as instructed by the physician. Coordinate follow-up office visits by providing information about treatment and testing locations. Schedule lab test and other procedures and/or coordinate with other areas to complete scheduling process. When clinic is cancelled, coordinate with Access Services and Patient Service Coordinators to reschedule physician and/or testing appointments. Coordinate with patient and/or referring physician to obtain outside medical records. Refer patient to appropriate resources. Review clinic schedules and make adjustments as appropriate. Act as a liaison for patient, coordinating future consultations, diagnostics tests, or procedures. May require travel to multiple work sites. Perform other duties as required.
Minimum Qualifications (Required)
High School Diploma/GED.
Three (3) years progressively responsible medical office experience.
Medical terminology required.
Intermediate computer and proofreading skills required.
Experience in the Johns Hopkins system strongly preferred. Additional education may be substituted for up to one year of experience.
* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. * Preferred Qualifications Two (2) years college or equivalent work experience; knowledge of patient registration and scheduling in Epic and experience in the Johns Hopkins system strongly preferred. Special Knowledge, Skills, and Abilities Intermediate computer and proofreading skills. Professionally and efficiently manage incoming calls and requests from patients, surgeons and fellow staff members to ensure that issues are resolved both promptly and thoroughly. Provide quality service and support to patients in a variety of areas which may include, but not limited to scheduling, registration and care coordination. Possess the ability to work independently, support fellow staff members and promote team success.
Classified Title: Sr. Medical Office Coordinator Working Title: CO Sr. Medical Office Coordinator Role/Level/Range: ATO 40/E/02/OE Starting Salary Range: $17.42 - $23.95 / Commensurate with Experience Employee group: Full Time Schedule: Monday - Friday, 8:30 am - 5:00 pm / 40 hrs per week Exempt Status: Non-Exempt Location: 04-MD:School of Medicine Campus Department name: 10003187-SOM Plastic Surgery Personnel area: School of Medicine
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