Supervise and manage clinical staff and the day-to-day clinical operations of Wilmer Bethesda. Coordinates the efficient flow of patients, staff and providers in a busy clinic environment. Recommends, develops and implements initiatives to enhance clinical operations. Acts proactively to troubleshoot problems, resolves and diffuses patient, physician and clinical staff issues. Fosters a team environment and is a mentor for clinical staff.
Main duties and responsibilities include, but not limited to:
Recruiting, hiring and onboarding clinical staff, including ophthalmic technicians, MA's and scribes
Training and coaching clinical staff including ophthalmic technicians, MA's and scribes
Manages time and attendance of clinical staff according to established guidelines
Daily oversight and management of clinical staff
Daily oversight and management of clinical operations, making changes/improvements as needed
Assist Clinic Manager with onboarding of new providers
Reviewing and updating provider's clinical protocols as needed
Ordering and managing clinic supplies, instruments and clinic drugs
Troubleshooting clinic equipment issues/problems; communicating with Wilmer IT and/or vendor when necessary
Liaison between providers and technicians and between providers and administration
Filling in as technician when needed
Resolve patient complaint's or refer to appropriate resource
Serving as SCA
Managing/monitoring clinic flow, physical distancing and disinfection procedures
High school Diploma/GED and three (3) years' experience as an ophthalmic technician and some supervisory or related administrative experience. Must have Certified Ophthalmic Assistant (COA) certification from Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) or obtain within 18 months of start date.
Bachelor's degree in Business and knowledge of medical insurance coverage and terminology
Scope of Responsibility:
Knows the formal and informal departmental goals, standards, policies and procedures that may include some familiarity of other departments within the school/division. Is sensitive to the interrelationship of both people and functions within the department. Will function as a member of a team of managers/supervisors/lead technical personnel, working to promote a problem-solving atmosphere and cohesive and effective teamwork between all levels of personnel and divisions.
Special skills and communication:
Exhibits expert oral and written communication skills.
Handles difficult situations with tact and diplomacy.
Serves as a model for exemplary customer service.
Decision making authority
Directs the activities of multiple full-time clinical staff overseeing individual employee development and training, and conducts performance appraisals.
Classified Title: CO Ophthalmic Clinical Supervisor Working Title: CO Ophthalmic Clinical Supervisor Role/Level/Range: ACRO37.5/03/CF Starting Salary Range: $41,788-$57,495 Employee group: Full Time Schedule: Mon-Fri 8:30-5 Exempt Status: Exempt Location: 04-MD:School of Medicine Campus Department name: 10003315-SOM Oph Satellites Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
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