OBJECTIVE/OVERVIEW: This position is located in the U of M Community-University Health Care Center Dental Clinic (CUHCC). This employee will help with dental registration, scheduling and care coordination. The position will also participate on various quality initiatives and other committees as assigned.
Reporting Relationship: No direct reports.
Essential Functions & Percentage for Each Function:
1. Dental intake/reception/scheduling (80%) • Schedule appointments through EMR and EDR • Greet patients • Answer phones/telephone techniques • Check voicemail daily • Update phone number and mailing address in EHS • Monitor order-tracking in EHS • Triage dental walk-in patients • Fax records and referrals as needed • Email x-rays as needed • Follow-up on external referrals • Help Patient Service Representative team as needed • Help with confirmation calls as needed • Make sure we have labels or patient identification on all records/documents • Scanning documents • Assisting with lab slips as needed
2. Dental care coordination (10%) • Call and offer appointments to patients who are due for recalls • Print and manage the unfinished treatment plan reports • Scrub the OB and pediatric provider schedules weekly • When able, do warm-hand offs with RN team and schedule dental visits for OB and WCC patients during medical visits • Prior authorization work
3. Participate in staff development, quality assurance, compliance, etc. (10%)
4. Other duties as assigned
Non-Essential Functions & Percentage for Each Function: None
Hourly Salary Rage: $18.16 - $24.52
*CUHCC reserves the right to change or add duties to this position description. scription.
All required qualifications must be documented on application materials.
Required Qualifications: 1. Business college, office skills training, university level education, clerical experience involving contact with the public, or a combination of the above totaling four years. 2. Administrative dental clinic experience. 3. Experience in a multicultural medical or social services setting. 4. Demonstrated customer services/patient relations skills and experience. 5. Demonstrated critical thinking skills and detail oriented. 6. Must be able to communicate verbally and in writing, in clear understandable English
Preferred Qualifications: 1. Previous experience working with community health intake projects involving data collection and patient relations. 2. Strong skills and experience in Insurance verificationÍ¾ data collection and data capture in electronic medical record (EMR). 3. Fluency in Somali, Spanish or Hmong or Vietnamese or Laotian.
Minimum Competencies Customer service skills Cultural sensitivity/competence Team work Time management Interpersonal relationship skills
Internal Number: 337307
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.