| Purpose of Position: The Operations Manager will report to the Engineering Innovation (EI) Director in the Whiting School of Engineering’s (WSE) Center for Educational Outreach (CEO). The Operations Manager will be fully responsible for implementation and growth of the new Engineering Innovation online college-level programs (currently Biomedical Engineering Innovation) including: - Collaborating with the Engineering for Professionals (EP) online development and support team and working with WSE faculty to develop and implement new courses,
- Recruiting and hiring instructional staff
- Providing logistical support for the programs
- Procuring, testing, and distributing individual student lab kits
- Developing and administering evaluations of courses and programs
- Preparing and monitoring project budgets
- Recruiting students - with assistance from WSE marketing staff,
- Updating the online application in SLATE
- Reviewing applications and making admission and financial assistance decisions
- Monitoring student enrollment progress to ensure that all students complete the appropriate enrollment forms
The Operations Manager will also assist with the implementation of the traditional, in-person Engineering Innovation Summer Program. These duties may include: - Serving as a site manager for a number of the EI locations
- Acting as a liaison for the residential contractor, Summer Discovery
- Assisting the new WSE admissions office with recruiting for EI
- Reviewing applications and making admission and financial assistance decisions
- Monitoring student enrollment progress to ensure that all students complete the appropriate enrollment forms
- Working with the JHU Office of the Provost to review state authorization requirements and submit appropriate materials to state licensing boards,
- Ensuring that Memorandums of Understanding with partner sites are authorized on a timely basis
- Taking the lead on complex, cross-departmental or inter-institutional projects to streamline the EI processes as needed.
Knowledge and Skill: - Project management experience
- Time management skills, attention to detail and follow through
- Budget preparation experience
- Marketing skills
- Social Media/Communications skills
- Knowledge of STEM education, professions and benefits thereof
- Strong communication (written and oral), organizational, customer service and interpersonal skills
- Proficient with the Microsoft Office Suite, particularly Outlook, Word, Excel, and PowerPoint
- Experience with MS Teams, preferred
- Experience with Word Press, preferred
- Experience with Blackboard or similar course management tool, preferred
- Experience with Slate or other online application system, preferred
- Ability to work with individuals from a variety of backgrounds
- Fair, Confident, Enthusiastic, Personable
Education, Experience, Licensure, and Certification: - Bachelor’s degree, STEM or education degree preferred
- Experience developing and implementing new programs
- Three years of experience in program coordination, project management and/or planning required; Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Internal and External Contacts: - Internal: Engineering Innovation Director, Engineering Innovation Assistant Director, Engineering Innovation Sr. Academic Program Manager, Assistant Dean of Educational Outreach, and other Center for Educational Outreach Staff, Whiting School of Engineering Development Office, Engineering for Professionals Course Development Staff, JHU Office of the Provost, JHU Office of the Vice President and General Counsel, JHU – Information Technology, JHU and WSE HR staff, JHU Faculty and Staff, Johns Hopkins Summer Jobs Program Staff, Office of the Registrar, Office of Student Accounts; Center for Educational Resources (Blackboard Administration); WSE Marketing and Communication Office.
- External: Engineering Innovation Host Site Contacts, External Evaluator Team, Summer Discovery – EI residential program contractor, high school administration, guidance counselors and teachers, AquaPhoenix,
Essential Duties & Responsibilities and % of Time Spent 35% - Online Engineering Innovation Program Operations - Run the online programs including Biomedical Engineering Innovation (BMEI) in collaboration with EI leadership
- Offer BMEI at least three times each year (spring, summer, and fall sessions)
- Increase the number of students who enroll in this program to 120/session (360/yr) over next 4 years
- Hire and set clear expectations for new instructional staff
- Keep the BMEI webpage up to date
- Work with JHU faculty to update the course assessments each session.
- Recruit, admit, and enroll BMEI students with WSE marketing and admissions offices
- Intentionally recruit qualified women and underrepresented minorities
- Address any concerns students or parents raise with the course
- Keep accurate recruitment, application and enrollment tracking spreadsheets
- Manage the BMEI program Blackboard sites
- Process student enrollments and withdrawals with the Office of the Registrar and the Office of Student Accounts.
- Work with External Evaluator to develop an evaluation plan for online programs
- Ensure that students in the course receive their lab supplies before they are needed for the course.
- Create and maintain a balanced budget
- Research, analyze and identify suitable topics for new engineering online programs
- Implement the new engineering online programs
- Identify JHU Faculty to develop new online courses for high school students
- Work with WSE instructional designer to prepare the course materials
- Fully implement the new courses
- Assist the WSE Development Office with securing grants, gifts and other funding to support the online programs
- As the scope of the online programs grow, we anticipate that the time dedicated to this work will increase vs time supporting EI summer program.
- Other duties as assigned.
- Increase in the number of high school students who enroll in online courses and complete the course
- Increase the number of engineering online courses offered to high school students
- Increase amount of grant and gift funding received
- Maintain majority of students who indicate that they enjoyed the program as indicated on the Post-course survey
40% - Engineering Innovation Summer Program Support - In collaboration with the Director and Assistant Director of the traditional Engineering Innovation Summer Program for High School students (EI) – likely to be as much as 60% of time spent from April – July.
- Recruit, admit, and enroll EI students
- Process the enrollment forms for EI
- Serve as a site manager for one or more of the EI sites.
- Provide support to events that occur on the Homewood Campus during EI
- Career Connections
- Special Lectures
- Residential Check-In Day
- Spaghetti Bridge Ceremony Day Logistics
- Serve as the primary point of contact for our External Evaluation Team in preparing the evaluation tools and metrics, in implementing the evaluation protocols, and delivering comments for evaluation revisions.
- Work with EI partner sites to have MOUs negotiated and signed by December 15th of each year.
- Work with the Office of the Provost to secure authorization for EI to operate in additional states.
- Increase in the number of students who apply to EI
- Increase in number of EI students enrolled at each site and complete the program
- Maintain or improve processing time for admission and enrollment
- MOUs signed by Dec. 15 for following summer EI program
- Increase the number of states in which EI is licensed to operate.
15% -Technical Assistance for Online and Traditional Engineering Innovation Programs - Manage the online programs’ Blackboard sites and assist with the management of the EI program Blackboard sites.
- Provide Social Media recruiting, marketing and communications support for both the online and summer EI programs.
- Ensure fidelity of use of the outreach database
- Analyze evaluator’s reports and make modifications as needed
- Collect data to be able to analyze different outcomes, if any, of women and underrepresented minorities
- Make recommendations annually of improvements to SLATE system for application and enrollment process.
- Test and provide timely feedback on SLATE system changes.
- Increased activity and engagement on EI Facebook/Instagram/Twitter sites
- Reduce calls for assistance from new Admissions office as transition to SLATE occurs
- Reduce the number of technical issues students and instructional staff have with Blackboard.
5% - Supervision
- Hire, train and supervise online instructional staff
- Assist in hiring, training, and supervising student workers in the EI Office
- Assist in hiring, training, and supervising summer EI instructional staff
- Evidenced by timely grading of online student work and positive evaluations from online students.
5% - Reporting - Prepare and maintain weekly records of student recruiting, application and enrollment data and compare from year to year.
- Provide data to Director and Assistant Dean as requested
- Compile and analyze evaluation results for online programs after each session
- Clarity of reports
- Accuracy of reports
- Reports prepared in timely fashion (w/i) 48 hours unless quicker turnaround time is requested.
Vision, Mission and Strategy of Center for Educational Outreach - The vision of the Center for Educational Outreach (CEO) is to increase the number of STEM leaders from underrepresented groups going into STEM fields
- Our mission is to engage JHU students, staff and faculty to prepare PK-12 students, particularly those underrepresented in STEM fields, for college and inspire them to choose STEM as a career.
- Our strategy is to offer STEM educational outreach to Baltimore City Public School students and to expand Engineering Innovation to reach more high school students in the U.S.
Classified Title: Academic Program Administrator
Working Title: Engineering Innovation Operations Manager
Role/Level/Range: ACRP/03/MC
Starting Salary Range: $45,195.12 to $62,225.04 annually
Employee group: Full Time
Schedule: M-F, 8:30 to 5:00pm
Exempt Status: Exempt
Location: 01-MD:Homewood Campus
Department name: 10001500-Center for Educational Outreach
Personnel area: Whiting School of Engineering The successful candidate(s) for this position will be subject to a pre-employment background check. If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly. During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office. Equal Opportunity Employer
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