Position supports IT and computer operations in Radiation Oncology at Sibley Memorial Hospital (SMH) in Washington, DC NW. The position reports to the Lead IT Systems Engineer in Radiation Oncology at SMH and also to the IT Director for Radiation Oncology. The successful candidate will share responsibilities for deploying equipment and for maintaining the readiness and service of the IT equipment used for clinical operations in two SMH clinics. This includes deploying, managing, and monitoring systems and applications that are critical to the Department's missions of patient care, teaching, and research. The candidate in this position will assist the Team Lead and Director in determining strategies for improving uptime, performance, and accessibility while containing costs in each clinic. This position will assist in rollout of upgrades and/or replacements of existing technologies; identifying costs, organizational impacts and training needs. Occasional travel to the Suburban Radiation Oncology office in North Bethesda will be required.
The Primary Duties and Responsibilities of the Job:
Virtualization and Storage
Support and utilize applications that are installed in virtual terminal server/Citrix environments in order to reduce costs and decrease time required to add new server based systems.
Train Department staff to be proficient in accessing virtual resources and applications.
Systems Maintenance and Administration
Monitor workstation and server health and performance using appropriate tools. Utilize scripts to monitor and manage event logs, applications, and agents. Resolve issues as they occur by analyzing logs and recommending changes to these and similar programs.
Monitor and implement appropriate prevention measures.
Utilize the hospital or clinic's Active Directory OU to manage user access to resources and applications.
Review, recommend, and install upgrades to workstation hardware and software as needed on a regular basis. Coordinate closely with other teams in Radiation Oncology and Hospital IT and users.
Repair or facilitate repairs of workstation equipment and relevant clinical equipment.
Monitor storage and backups. Recommend and implement upgrades in advance of critical state.
Evaluate Systems and Applications in the clinics, ensuring compliance with any and all Departmental and JHU institutional IT policies.
Create and/or modify technical documentation for Department resources and applications to ensure that newly hired staff can quickly learn to be proficient in utilizing the supported applications and resources.
Act as a liaison to users and to IT and other groups to facilitate changes and upgrades.
*Other Duties as Assigned
Machines and/or Equipment Used on the Job:
All IT servers and applications, IT management equipment, as well as on-line tools and resources.
Requirements for the Position:
Bachelor's degree. Five (5) years related experience.
Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
Knowledge of and ability to implement industry standards and appropriate methodology for efficiently deploying computer systems.
Proficiency in computer systems management and administration.
Proficiency in managing and maintaining windows based operating systems like Windows 10 Enterprise and Windows Server.
Proficiency with mobile and handheld devices such as smartphones, iphone, ipad, android, etc.
Classified Title: Systems Engineer Working Title: Systems Engineer Role/Level/Range: ATP/04/PE Starting Salary Range: Commensurate with experience Employee group: Full Time Schedule: M-F, 8:30am - 5:00pm Exempt Status: Exempt Location: 01-DC:District of Columbia Department name: 10003148-SOM Rad Onc Information Technology Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
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