Reporting to the Associate Director Campus Operations, the Campus Operations Coordinator assists in the day to day facility operations of SON leased and owned buildings. The successful candidate contributes to the continued effectiveness of the team and department by developing and sustaining productive customer and employee relationships. The Campus Operations Coordinator will play a critical role streamlining and collaborating priorities of the school and department. The candidate should have a high level of customer service skills with strong interpersonal relationship abilities along with strong attention to detail.
Specific Duties & Responsibilities
Help to establish security and visitor procedures for the building and maintain a high level of safety.
Maintain and identify equipment and furniture needs for classrooms, offices, study areas, student and faculty lounges. Work with vendors to get them repaired or replaced. Work with faculty, staff, the Business Office and vendors to order new furniture.
Assist in planning and coordinating office moves, vendor services, technical support, and build-outs and remodeling. Oversee office furniture installations.
Assist the Associate Director Campus Operations in evaluating, revising, formulating, and implementing policies and procedures for campus operations services, including but not limited to student services, faculty services, and course scheduling, operations and facility management.
Develops relationship with the maintenance providers and contractors.
Develop relationships with academic faculty, advisors, coordinators, ITSS and AV support service technicians, staff of other JHU Divisions, and other staff. Provide support for all.
Maintains directory, floor plan and contact information for all locations.
Reviews, approves and distributes the parking lot requests.
Is the identified back up for the Associate Director Campus Operations and incident commander in implementing campus response to emergency situations.
Manage maintenance and repair issues and problems, analyzing ways to reduce costs and increase efficiencies. Work with the property manager to close outstanding tickets. Monitor status of service and repair requests for JHSON, ensuring timely response and resolution for JHSON. Work with leased properties for repairs in 901 N Broadway, 929 Apartment, the Rangos suite and the DC location.
Works closely with the property manager to address pest control problems, housekeeping issues and additional vendor services needs outside of maintenance.
Maintain key control policies, procedures, and adherence.
Manage telecom requests and changes for all locations.
Authorizes and administers ID card access to students, contractors, staff and faculty for the School of Nursing.
Works with the Disability Coordinator, the Associate Director Campus Operations and HR to insure that accommodations are made and accurate for students, faculty and staff.
Create, order, stock and inventory central supply store for the School of Nursing. This includes developing a list of central supplies and helping to organize the inventory. Working with the Business Office to secure funds. Working with departments for special bulk orders.
Sort the mail for the School of Nursing and work with Mail Services to insure delivery at all locations.
Records incoming mail volumes. Maintain sorting productivity tracking sheets and other production and/or statistical measuring devises.
Operates mailing equipment; metering equipment, mail sorting machine, inserting and labeling machine
Customer Relations; responds quickly and appropriately to customer requests, meet customer needs.
Assists in Maintaining daily Hospital and University requisitions and Barcode Postage Account Cards to properly charge metered and international outbound mail. Performs the tracking and accounting function for direct mail services and postage stamp sales where applicable
Receive all deliveries for the building. Communicate with recipients and guarantee delivery.
Keeping abreast of new technology and industry standards; ordering supplies; requesting service and repairs. Resolving problems, rate changes, and service enhancements. (mail room duties)
Schedule meetings in checkoutable rooms. Work closely with the Registrar’s Office, IT and Dean’s Office to make sure people have adequate meeting spaces.
Assists with Special Events and attends the events meeting. Works with security and card access to adjust building hours and access controls for events. Also works with Corporate Security to add and change security hours for holidays and closures.
Ability to interact with a diverse population and sensitivity to issues to ensure effective multi-cultural communication.
High degree of comfort with technology and professionalism when using electronic communication methods.
Will be required to travel to East Baltimore campus locations.
We are looking for people who share our values
Excellence: Strive to do our best and meet the highest standards. Respect: Treat all people with dignity, open-mindedness, and esteem. Diversity: Appreciate and acknowledge our differences. Integrity: Behave ethically, honestly, and fairly. Accountability: Take responsibility for our actions.
High school diploma/GED required.
Two (2) years of related experience required.
Bachelor degree preferred.
Three (3+) years of progressive working experience in a non-profit or university setting preferred.
Special Knowledge, Skills, and Abilities:
Interpersonal and communication skills to interact with diverse groups of people internal and external to the Hospital.
Customer services skills.
Planning and execution.
Problem solving skills.
Flexibility and adaptability.
Good judgement and decision-making.
Ability to maintain a high work ethic.
Ability to understand and meet customer needs.
Able to work independently and collaboratively.
Ability to work under pressure.
Ability to work with diverse populations.
Classified Title: Operations Coordinator Working Title: Campus Operations Coordinator Role/Level/Range: ATO 37.5/03/OD Starting Hourly Pay Rate Range: $15.26-$21.00/ commensurate with experience Employee group: Full Time Schedule: Monday - Friday, 8:30a - 5:00p / 37.5 hours per week Exempt Status: Non-Exempt Location: 06-MD:School of Nursing Department name: 10000980-Business Office Personnel area: School of Nursing
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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