Supervise and manage clinical staff and the day-to-day clinical operations of Wilmer Bethesda. Coordinates the efficient flow of patients, staff and providers in a busy clinic environment. Recommends, develops and implements initiatives to enhance clinical operations. Acts proactively to troubleshoot problems, resolves and diffuses patient, physician and clinical staff issues. Fosters a team environment and is a mentor for clinical staff.
Specific duties & responsibilities:
Main duties and responsibilities include, but not limited to:
Recruiting, hiring and onboarding clinical staff, including ophthalmic technicians, MA’s and scribes
Training and coaching clinical staff including ophthalmic technicians, MA’s and scribes
Manages time and attendance of clinical staff according to established guidelines
Daily oversight and management of clinical staff
Daily oversight and management of clinical operations, making changes/improvements as needed
Assist Clinic Manager with onboarding of new providers
Reviewing and updating provider’s clinical protocols as needed
Ordering and managing clinic supplies, instruments and clinic drugs
Troubleshooting clinic equipment issues/problems; communicating with Wilmer IT and/or vendor when necessary
Liaison between providers and technicians and between providers and administration
Filling in as technician when needed
Resolve patient complaint’s or refer to appropriate resource
Minimum qualifications (mandatory):
High school Diploma/GED and three (3) years’ experience as an ophthalmic technician and some supervisory or related administrative experience.
Bachelors in Business and knowledge of medical insurance coverage and terminology
Special knowledge, skills, and abilities:
Exhibits expert oral and written communication skills.
Handles difficult situations with tact and diplomacy.
Serves as a model for exemplary customer service.
Technical qualifications or specialized certifications:
Must have Certified Ophthalmic Assistant (COA) certification from Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) or obtain within 18 months of start date.
Any specific physical requirements for the job:
Supervisory responsibility (indicate the number and type of persons supervised by incumbent):
Directs the activities of multiple full-time clinical staff overseeing individual employee development and training, and conducts performance appraisals.
Classified Title: Ophthalmic Clinical Supervisor Role/Level/Range: ACRO37.5/03/CF Starting Salary Range: $44,574-$61,339 Employee group: Full Time Schedule: Mon-Fri 8-4:30 Exempt Status: Exempt Location: 48-MD:JH at Bethesda Department name: 10003315-SOM Oph Satellites Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
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