Job Requisition Number: 27297. University Health Services (UHS) serves the campus by providing comprehensive campus-based health center providing fully accredited primary medical care, counseling and psychological services and innovative health promotion programs for students, faculty and staff. The UHS provides on-campus medical and mental health care and coordinates off-campus care through a network of community specialists and hospitals. Departments serving students include general medical, speciality and urgent care clinics, counseling and psychological services, laboratory, pharmacy, physical therapy, radiology and health promotion. In addition, the UHS administers a major medical insurance plan, the Student Health Insurance Plan. UHS provides services to students Monday through Friday from 8:00AM to 6:00PM and on weekends.
Approximately 65,000 visits occur annually including Primary Care, Urgent Care, Occupational Health, and Specialty Clinics. Services are designed to enable students to get the most from their educational experience, minimizing the impact of illness, injury and emotional distress on their academic careers. Medical care and wellness programs for faculty and staff are designed to meet their occupational health needs and minimize lost work time. These visits generate ancillary encounters with the Radiology, Clinical Laboratory, Physical Therapy and Pharmacy departments. The Counseling and Psychological Services department sees an additional 15,000 visits per year.
Partial Year appointment, will have summer and low impacted periods off. The hours of work for this position is 11:30am to 6:30pm, Monday through Friday.
Clinic Reception: •Greets patients, verifies eligibility, accurately completes registration of patients and verifies that compliance forms are complete. •Schedules/reschedules patient appointments, using computerized appointment system to maximize clinic efficiency. For Specialty Clinic: Schedules appointments for the speciality physicians. •Able to set priorities in balancing clinical operations/clinician support with administrative duties. •Directs or escorts patients as necessary. Assures that patients leaving the area have appropriate instructions, forms and referral information. •Reviews incoming faxes and distributes to appropriate clinical personnel to handle. •May assist with running and clearing weekly unresolved appointments. •Assists with submitting tickets to IT for kiosk or computer issues.
Intake and Checkout: •Documents chief complaint, and all patient interactions according to established guidelines. •Takes vital signs and rooms patient as per unit guidelines. • Documents findings and reports abnormal findings to RN or clinician. •Instructs patient in specimen collection and performs specific testing as defined by assigned unit., i.e. check visual acuity using Snellen chart and urine dipstick, etc •May assist with examinations and procedures, using sterile techniques as indicated. •Reviews after visit summary and assures client receives appropriate paperwork before they leave. . •Assures that patients leaving the area have appropriate instructions, forms and referral information. •Assists in maintaining smooth clinic operations and optimal patient flow: demonstrates initiative in carrying out duties. Notices issues with and offers solutions to workflow issues. •Handles the advice line, answering more complex questions and referring as necessary. Does not include triage, assessment or advice. •Schedules/reschedules patient appointments, using computerized appointment system to maximize clinic efficiency. For Specialty Clinic: Schedules appointments for the speciality physicians
Clinic Maintenance and Supplies •Demonstrates ability to use equipment correctly and safely. Notices and reports any problems with equipment. •Performs maintenance on equipment as required. •Keeps inventory of supplies and restocks in assigned area, as needed, including patient education material. May be responsible for ordering clinic supplies. •Unpacks and shelves goods received: must be able to lift supplies. •Cleans and stocks rooms in assigned area as per protocol. •Processes contaminated articles, prepares packs for sterilization and sterilizes equipment as needed and per infection control guidelines. •Other duties as assigned•Excellent customer service skills. •Demonstrates solid knowledge of the diverse patient groups served. at UHS and the scope of services our patient groups are entitled to based on eligibility. •Excellent verbal and written communication skills. •Highly collaborative (team) employee, excellent customer service skills. •Ability to understand and follow written protocols for patient care. •Demonstrates advanced utilization of medical terminology. •Must understand and comply with HIPAA, and all regulations regarding the confidentiality of medical records. •Well-developed people skills and the ability to remain calm under pressure; demonstrated sensitivity to ethnic, culture and lifestyle diversity. •Must be literate with EHR systems and patient tracking. •Must be able to work in a collaborative manner.
Professional Standards: •Respects and guards confidentiality of patients and other staff Members. •Respects the rights of others. Demonstrates courteous and service-oriented behavior while establishing effective working relationships with other members of the health care team, patients and families. •Anticipates interpersonal conflict and intervenes to promote resolution of conflict; deals with conflict on a one-to-one basis. •Requests and accepts constructive criticism. •Shares knowledge in a constructive manner. •Attends staff meetings and keeps abreast of current issues whennot able to attend. Actively participates in discussion of problem identification and resolution. •Demonstrates punctuality to work and required meetings. Maintains good attendance and follows call-in policy as per UHS and unit guidelines. •Demonstrates responsibility and accountability for own practice. •Promotes collegial relationships among staff. •Demonstrates flexibility; accepts assignment willingly or discusses concerns with supervisor/team leader. •Coordinates and collaborates with other members of the team to meet unit/UHS goals. •Demonstrates knowledge of and applies safety principles as identified by UHS. •Seeks to improve skills and knowledge and meet job related goals, via local, regional and community resources. •Reports, intervenes appropriately and documents unsafe conditions and/or adverse patient conditions. Completes incident reports/take note as per UHS protocol.
Education and Training: •Graduation from high school (or GED) and appropriate experience, or an equivalent combination of education and experience. Skills, knowledge and abilities essential to the successful performance of the duties assigned to the position.
Licenses or certifications: •Current BLS/CPR certification. •Current Medical Assistant Diploma. •Current CA phlebotomy certification (CPT1) (if performing phlebotomy) Employment is contingent on successful completion of: Background Check, Acceptable Medical Evaluation that includes infectious disease surveillance and proof of current required vaccinations or immunity levels, and successful credentials verification (if applicable).
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.