Offers assistance to ensure that the patient has a positive experience. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.
Specific duties and responsibilities:
Patient Service Coordinator Responsibilities:
Schedule patients for medical examinations, and assist with scheduling laboratory tests and consultations.
Coordinate visits either within the department or between several departments.
Telephone and interview patients and/or family members to obtain accurate pre-registration information to confirm appointments.
Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
Obtain and/or verify patient’s demographic data by phone or in person.
Confirm appointments by telephone/mail.
Fill vacancies due to cancellations.
Obtain pre-certifications as required by patients’ health care insurers or managed care providers.
Register patients for clinical appointments using computerized database.
Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
Answer phones and provide routine information to callers.
Collect time of service payments, issues, receipts, and prepare cash settlement records. Discuss patient charges, if appropriate, with patients and/or patients’ families.
Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
Assist with basic insurance and third party queries and explain payment policies.
Mail lab and patient result letters, file, create and maintain electronic patient charts, provide accurate and timely messages to MD’s, fulfill HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in check out.
Certified Medical Assistant Responsibilities:
Displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team.
Functions under the direct supervision and authority of the physician when performing clinical tasks during patient care.
Reports to the clinic manager, who is responsible for administrative supervision, staff development, and orientation of the MA to the area’s policies and procedures.
Demonstrates competency in all skills related to the performance of patient care.
Maintains an inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to assure patient safety.
Demonstrates problem solving skills as they relate to the patient care activities, provides guidance for and acts as a role model for Medical Assistants in the clinical area.
Minimum qualifications (mandatory):
High School diploma or GED
Requires one year work experience in a similar service oriented industry
Additional education may be substituted for year of experience.
Note: Certification in appropriate skill groups must be obtained during introductory period. Meditech certification must be completed within 2 to 3 weeks of employment.
Experience with documentation in an Electronic Medical Record (EMR)
2 years related work experience.
Knowledge of medical insurance coverage preferred. Medical terminology, and basic computer skills.
Special knowledge, skills, and abilities:
Successful interpersonal and communication skills with patients, families, physicians and other health care team members in order to foster optimal quality of outpatient care.
Technical qualifications or specialized certifications:
Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/registered within 120 days of date of hire.
Current CPR certification.
Must Maintain MA and CPR certification/registration during duration of employment in this position.
Classified Title: Patient Service Coordinator/CMA Role/Level/Range: ATO 40/E /02/ OD Starting Salary Range: $15.11 - $20.79 (commensurate with experience) Employee group: Full-Time Schedule: M-F 8:30 a.m. - 5 p.m. Exempt Status: Non-Exempt Location: 10803 Falls Road - Greenspring Station Pavillion 3 MSK Center Department name: PMR - Physical Medicine and Rehabilitation Personnel area: School of Medicine - SOM
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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