Job Summary: The Homewood Student Accounts Coordinator assures the timely collection of student accounts receivables; provides in-depth customer service to students, parents and sponsoring agencies; provides payment and account information and problem-solving assistance to students, parents, and staff colleagues.
Essential Job Responsibilities:
Serve as Student Accounts primary liaison to over 12,000 students a semester for the Undergrad and Graduate programs of the Krieger School of Arts & Sciences, Whiting School of Engineering, Advanced Academic Programs and the Engineering for Professionals as well as parents, sponsors and staff colleagues for questions and the application of University payment policy under FERPA regulations.
Provide in-depth customer service to students and parents, providing payment and account information and instruction on using student accounts self-service tools.
Respond to students, parents, sponsors and staff in person, on the phone, and via e-mail or written correspondence to resolve student account problems and facilitate solutions to their concerns and issues.
Maintain the financial integrity of accounts by constant monitoring of student balances to identify errors; then initiate contact with other offices to instruct them on how to resolve the error.
Participate in the Student Accounts collection efforts for current account receivables.
Encourage and explain usage of monthly Payment Plan (TMS) for budgeting assistance to families.
Distribute federal financial aid refunds to students and parent borrowers in compliance with Federal and Department of Education Regulations.
Process and monitor students who have LOA notices to ensure proper credit from other departments and that all Financial Aid adjustments have been processed before refunding or collection of balance begins.
Review accounts and process refundable credit card and e-check overpayments.
Follow up on uncashed third party refund checks to insure deposit of the Title IV Refunds.
Assist students in setting up refund preferences with the third party vendor (Bank Mobile) to receive their refunds.
Initiate the cancellation, reissue and/or return of funds for stale-dated federal financial aid refund checks per Department of Education regulation.
Review daily tuition reports, and enters adjustments when needed.
Work under minimal supervision.
Perform other duties as assigned.
High school education required. Additional education preferred. Additional education may substitute for experience.
A minimum two years of customer service experience with a strong customer service orientation required. Experience with accounts receivable and/or accounting background preferred.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Additional Knowledge, Skills & Abilities:
An ability to react to customers' needs quickly, thoughtfully, and courteously.
An ability to communicate effectively both orally and in writing with diverse populations.
Excellent organizational skills with an ability to organize, prioritize, and work on multiple projects and tasks simultaneously, often with many interruptions.
A proven ability to work effectively as a team member.
The ability to analyze and interpret data and make independent decisions.
A proficiency in desktop computing using MS Office (Word, Excel, Access), email and web interfaces on a Windows platform.
Prior experience with SIS would be beneficial but not required.
Classified Title: Student Accounts Coordinator Working Title: Student Accounts Coordinator Role/Level/Range: ATO 37.5/02/OD Starting Salary Range: $15.10 - $21.02 per hour Employee group: Full Time Schedule: Mon-Fri 8:30-5 Exempt Status: Non-Exempt Location: 01-MD:Homewood Campus Department name: 10001449-Homewood Student Accounts Personnel area: Homewood Student Affairs
The successful candidate(s) for this position will be subject to a pre-employment background check.
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During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
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Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.