General Position Summary: Responsible for the creation, implementation, maintenance, performance, production support and documentation of various departmental and enterprise-wide application systems, specifically OnBase implementations. This includes but is not limited to the installation, modification, and testing of new and/or upgraded applications (packages or home grown), operating systems, file structures, hardware, communication devices, and productivity tools. Applies analysis techniques and procedures to gather and then translate business requirements into functional/technical specifications and designs. Using functional specifications and designs, produces all or part of the deliverables. Maintains databases and application system code.
OnBase is an electronic document management system that provides the ability to store and retrieve documentation easily and consistently. OnBase can automate processes, manage important business content in one secure location, and work with other applications to deliver information. Our implementation is heavily integrated with Epic and has recently integrated with SAP. Other groups across JHH and JHU use OnBase for document storage, workflow management, Outlook integration, as well as other forms/features/functions.
Responsible for full life-cycle of medium to large sized complex projects; strong technical skills; strong ability to understand complex business processes. Develops solutions based on extensive technical knowledge, skills and experience; influences client towards innovative/integrated solutions.
The Software Engineer – OnBase Business Analyst will assist with the configuration and administration of the OnBase electronic document management system. They will work with the OnBase team and customers to help identify business requirements and translate them into OnBase processes to efficiently support the customers. Specifically, this position will be involved in the JHU SSEI project including the elicitation of requirements for the new Financial Aid and Registrar workflows.
Define moderately complex business problems by meeting with clients to observe and understand current processes and the issues related to those processes. Provide written documentation of findings to share with the client and other IT colleagues.
Gather moderately complex system requirements by meeting with clients and researching existing technology to understand the business requirements and possible solutions for new applications.
The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
ANALYSIS AND REQUIREMENTS GATHERING
Define complex business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes. Provide written documentation of findings to share with the client and other IT colleagues.
Gather complex system requirements by meeting with clients and researching existing technology to understand the business requirements and possible solutions for new applications.
DESIGN AND DEVELOPMENT
Develop detailed tasks and project plans by analyzing project scope and milestones for complex projects in order to ensure product is delivered in a timely fashion according to software lifecycle standards.
Write functional/technical specifications from the complex system requirements, putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions.
Develop/change data input, files/database structures, data transformation, algorithms, and data output by using appropriate computer language/tools to provide technical solutions for complex application development tasks.
Document code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation to various knowledge-base system(s) to simplify code maintenance and to improve support.
Provide monitoring and guidance in application design and development to more junior staff.
Provide thought leadership in designing and developing innovative integrated solutions.
TESTING AND DOCUMENTATION
Create and document complex test scenarios using the appropriate testing tools to validate and verify application functionality.
Test all changes by using the appropriate complex test scenarios to ensure all delivered solutions work as expected and errors are handling in a meaningful way.
Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references.
Mentor junior staff in testing tools and technologies by reviewing their work.
IMPLEMENTATION AND MAINTENANCE
Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution.
Monitor changes and resolve complex problems by responding as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.
Provide support by investigating and resolving issues, including complex issues to ensure prompt, effective service.
Bachelor’s degree required.
Additional experience may be substituted for education.
Five years of related work experience with computer systems and applications.
Additional education may substitute for experience.
Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs where equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job.
Preferred Job Qualifications:
Six years related experience.
Master’s degree in computer science or related discipline a plus.
Knowledge in the assigned application as well as the platform on which it runs.
Technical qualifications or specialized certifications:
OnBase Certified Systems Administration.
Knowledge, Skills, & Abilities (KSA’s):
Knowledge of OnBase V17.
Experience documenting business requirements and use cases.
Experience documenting test plans, test cases.
Application Lifecycle Management.
Experience with document imaging.
Must demonstrate strong critical thinking and analytical reasoning skills.
Ability to work on multiple priorities effectively.
Ability to prioritize conflicting demands.
Ability to execute assigned project tasks within established schedule.
Ability to work collaboratively in a team environment.
Ability to communicate effectively in the service of users and colleagues.
Writes and communicates clearly and concisely.
Possesses sound documentation skills.
Ability to maintain confidentiality.
Must demonstrate exemplary customer service skills.
Experience with customers in diverse environments.
Ability to work with customers to identify needs and implement them in OnBase.
Classified Title: Software Engineer Working Title: Software Engineer - OnBase Business Analyst Role/Level/Range: ATP/04/PE Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: Mondays - Fridays: 8:30am - 5:00pm Exempt Status: Exempt Location: 02-MD:Mount Washington Campus Department name: 10000022-IT@JH Engineering Services Personnel area: University Administration
The successful candidate(s) for this position will be subject to a pre-employment background check.
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