Under the direct supervision of the Administrator and Director of Clinical Operations, the Nurse Supervisor, will be responsible for operational, financial, and management oversite of the Urology Clinic at Green Spring Station Pavilion III. Ensures a positive patient centered experience by modeling, promoting and cultivating a commitment to customer service as evidenced by minimal waiting, appointment preparations, proper identification and rooming of patients, safe delivery of services.
Responsibilities include management of nurses (RNs), patient service coordinators (PSCs), and certified medical assistants (CMAs), environmental monitoring in the clinical areas, promotion and implementation of quality improvement initiatives that are aligned with departmental and organizational safety and operational goals. The Nurse Supervisor will work collaboratively with the Administrator, Ambulatory Services Manager, Director of Clinical Operations, and others within the multidisciplinary health care team to optimize patient satisfaction, experience, and outcomes.
Oversees the day-to-day operations.
Responsible for planning, workflow management and oversight of the clinic.
Phlebotomy and clinical support integrated within the provider clinic.
Hires, orients, and provides day to day oversight of clinical service personnel including RNs, CMAs, and PSCs.
Ensures adequate staffing based on anticipated clinical and research patient volumes and acuity. Coordinates schedules and assignments based on needs and within practice guidelines.
Evaluates performance of clinical staff in collaboration with providers.
Identifies areas of weakness in personnel performance and intervenes appropriately. Implements progressive counseling or disciplinary action when appropriate.
Develops standard operating procedures for areas of responsibility.
Assures accurate completion of specimens and required documentation to ensure quality and adherence to JHH policies, protocol requirements, and ICH GCP guidelines.
Participates in planning for new and amended protocols.
Assists in the planning of protocol–specific activities and identify potential barriers to protocol compliance.
Coordinates required annual in-services and other in-services as necessary.
Resolves patient and provider complaints and recommends practice improvements relating to patient flow and team communication; when appropriate, escalates problems in a timely manner to the Director of Clinical Operations and Administrator when appropriate.
Responsible for tracking patient volumes, research samples/tests, and documentation errors to identify patterns/trends to support corrective action, staff education and quality improvement.
Actively participates on Ambulatory Operations Committee. Promotes and leads process improvement initiatives.
Registered nurse, licensed in the State of Maryland or state where practicing.
Three years of nursing or research experience required.
Bachelor's degree in nursing or related discipline
Additional experience may substitute for bachelor's degree. Prior supervisory experience may substitute for up to two years of required nursing experience.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Prior supervisory experience desired
Any specific physical requirements for the job:
Able to sit in a normal seated position for extended periods.
Able to reach by extending hand(s) or arm(s) in any direction.
Finger dexterity required, able to manipulate objects with fingers rather than entire hand(s) or arm(s), e.g., use of computer keyboard.
Able to communicate using the spoken and written word.
Able to see within normal parameters and to hear within normal range.
Able to move about.
Able to lift minimum weight, 10 lbs.
Classified Title: Research Nurse Supervisor Working Title: Research Nurse Supervisor Role/Level/Range: ACRP/04/MF Starting Salary Range: $70,104 - $96,472 Employee group: Full Time Schedule: M-F 8:30 - 5:00 Exempt Status: Exempt Location: 24-MD:JH at Greenspring Station Department name: 10003205-SOM Uro Urology Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
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During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
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