As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.The HMC Center of Occupational Health and Education (COHE) has an outstanding opportunity for a full time day shift Workers' Compensation Program Assistant to support this unit's administration of Washington State Fund Labor and Industries (L&I) patients and workers who have been injured on-the-job. COHE is under contract/interagency agreement with L&I to facilitate coordination among medical providers, employers and injured workers. Care coordination and return-to-work assistance of State Fund workers' compensation cases results in improved injured worker outcomes and reduced disability. Under general supervision, the Program Assistant will perform work related to the administrative and adjudication needs for the Center of Occupational Health and Education (COHE). The Center of Occupational Health and Education (COHE) supports Washington State Fund Labor and Industries (L&I) patients and workers who have been injured on-the-job. COHE is under contract/interagency agreement with L&I to facilitate coordination among medical providers, employers, and injured workers. Care coordination and return-to-work assistance of State Fund workers' compensation cases results in improved injured worker outcomes and reduced disability. 30% Office Assistant
Coordinate and arrange program conferences and meetings, reserve and set-up rooms (including laptop/conference phones), and take meeting minutes. Assist Program Manager with follow-up of meeting-related requests.
Assist with creation, editing, and maintenance of documents (e.g. library, patient packets, shared drive, electronic document library) for program use.
Fax chart notes and other requested medical documentation to internal or external stakeholders.
Input data in Microsoft Excel spreadsheets.
Order L&I forms and other COHE forms as needed; monitor and manage program library inventory.
Assemble program training/educational packets; create copies of documents as needed.
Retrieve and distribute mail to intended office recipients. Process all L&I mail requests.
Maintain filing systems and record retention schedules.
Assist/welcome office visitors (e.g. location of meeting rooms, restrooms).
Scan/fax/copy duties with general paperwork.
Ensure Program Assistant manual is up-to-date.
Update telephone lists; research contact information. 30% COHE Program Support
Process Washington State Labor and Industries (L&I) paperwork - including reviewing, researching, and problem-solving claim issues - with Program Manager or Program Coordinator support.
Assist with tracking schedule for review of program documents that need to be reviewed/updated.
Maintain organization of shared drive and document naming convention standards.
Create packets of L&I forms and claim information for providers/HSCs to complete during patient appointments.
Train program volunteers; coordinate with office staff for volunteer projects as well as quality oversight.
Provide assistance with web page content creation and maintenance.
Assist Health Services Coordinator, Analyst, and Program Manager with operational, program, or administrative tasks; offer and implement ideas for program development.
Answer COHE hotline or COHE email, and respond to patient or clinic staff questions and concerns.
Provide backup to Central Office Health Service Coordinator for urgent claim information requests.
Other duties as assigned.40% COHE Clinic Support
Provide administrative support to COHE clinic Health Service Coordinators as requested
Compile and fax medical information to requesting parties
Document faxes and other communication
Assist in other clinic-specific administrative duties CORE VALUES
Respect privacy and confidentiality
Communicate effectively (verbal and written)
Commitment/Service CORE COMPETENCIES
Solution and detail-orientated
Respect diversityAs an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.Minimum Qualifications:High school graduation or equivalent AND two years of full-time administrative or office clerk experience OR equivalent education/experience. Desired Skills:Proficient in Microsoft Word, Excel, Outlook and PowerPoint. Microsoft Visio experience helpful. Experience using EPIC/ORCA systems.Experience in a health care setting. Ability to work collaboratively with others, as well as independently.Ability to adapt quickly to changes in work requirements and assignments.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.