Classified Title: CO Clinic Coordinator Working Title: CO Clinic Coordinator Role/Level/Range: ATO 40/E/02/OE Starting Salary Range: $17.25 - $23.72 (commensurate with experience) Employee group: Full Time Schedule: Mon-Fri 8:00-4:30 Exempt Status: Non-Exempt Location: 36-MD:JH Wilmer Eye at Columbia Department name: 10002975-SOM Oph Satellites Operations Personnel area: School of Medicine
Responsible for coordination of ophthalmic surgeries at the Wilmer Eye Institute at Columbia. Contributes to a smoothly functioning office and excellent patient relations by exercising independent judgment and working effectively in a team environment. Interacts with patients, surgeons, referring physicians, and insurers. Resolves patient problems or refers them to appropriate resources for resolution.
Proactively monitor surgeons OR schedules to ensure clinics and provider calendars are in sync. Independently resolve scheduling issues and adjust schedules as needed.
Verify that the posting sheet is completed and signed by the surgeon and scanned within EPIC.
Send out letters and post op information to referring physicians as needed.
Send out surgical packet to patient with pre-op instructions.
Verify all documents are received and scanned appropriately into EPIC prior to date of surgery.
Provide friendly, courteous and confidential assistance to patients and their family members ensuring a positive experience.
Assist with phone triage and respond to non-routine phone calls from the Wilmer Call Center as well as internal and external callers.
Serves as back up support to surgical schedulers and medical office coordinator as needed.
Process all incoming faxes to ensure prompt responses by staff and providers.
Obtain authorizations for surgical patients and retina injections.
Coordinate specialty appointments between multiple departments.
Assist providers with calendaring and other administrative duties as needed.
Relieves the Patient Service Coordinators for lunch and fill-in for the PSC during absences.
Assist the Clinic Manager with other duties and projects as assigned.
High School Diploma or GED
Three years college or equivalent work experience.
Two years progressively responsible medical office experience.
Additional education may be substituted for experience.
Medical terminology a plus. Intermediate computer skills required.
Experience within the Johns Hopkins patient-oriented community strongly preferred.
Special knowledge, skills, and abilities:
Excellent communication skills and ability to multi-task.
Must be detailed and organized.
Understand HIPAA rules and regulations to ensure patient privacy.
The successful candidate(s) for this position will be subject to a pre-employment background check.
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