This position is for clinical space located in Rancho Bernardo.
This position will remain open until a successful candidate has been identified.
Responsible for all aspects of clinical operations for Urgent Care and Occupational Health with key responsibilities include patient experience, personnel management, operational support to clinical faculty and staff, process & work flow evaluations & enhancements, equipment and facilities management, information technology, safety, data reporting, compliance and licensing.
Supervise and develop clinical and administrative personnel including area leads, nurses, medical assistants, techs, call center and front desk personnel, administrative and student workers. Work closely and collaboratively with CMDs, faculty and staff, revenue cycle, centralized registration and authorizations, Clinical Practice Organization (CPO) administrators and leadership, and other key stakeholders to optimize clinical operations. Oversee all TJC requirements and CQI projects throughout the department.
The Practice Manager is a key member of the department leadership team and works closely with the Department Chair, CMDs, faculty and staff to develop and deliver an efficient, high-volume, high-quality, patient-centered experience to support the Department's research, education, and clinical care missions.
A Bachelor's Degree in related area; and/or equivalent combination of experience/training.
Five (5+) or more years of relevant experience which includes Supervisory/Management experience in a large outpatient clinic environment.
Experience should demonstrate progressive management experience with increasing scope of responsibility.
Must possess teaching ability, leadership ability, and high professional standards.
Must be well organized, be able to set priorities, work independently and is an effective team member.
Master's degree or a combination of education and experience.
Seven (7) or more years of primary care experience.
PCMH (Patient-Centered Medical Home) experience.
Six Sigma/quality improvement experience.
Must be able to work various hours and locations based on business needs.
Must be able to respond to emergent issues at various hours and locations based on clinical and operational needs.
Employment is subject to a criminal background check and pre-employment physical.
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