Department name: 10002915-SOM Onc Oncology Work Schedule/Hours: Monday-Friday/8:30am-5:00pm/40 hours Location: 33-MD:Johns Hopkins Bayview Personnel area: School of Medicine
The Department of Oncology is seeking a Medical Office Coordinator that will serve as scheduling coordinator and troubleshooter for patients, patients' families, referring physicians and third party carriers with regard to patient related issues. Assume administrative tasks, special projects, and so forth, as requested by team lead or manager. Works with others in a team environment.
DUTIES AND RESPONSIBILITIES
Coordinate all aspects of patient care in Medical Oncology.
Ensure effective interpersonal communication by answering all calls within 3 rings, minimizing caller's time on hold and speaking with everyone in a friendly and helpful tone.
Schedule appointment(s) and/or make referral as appropriate.
Answer telephones and respond to inquiries regarding patients and referrals.
This includes scheduling and confirming appointments, directing calls to appropriate personnel and identifying possible emergency calls from patients; notify provider or schedule emergency appointment as appropriate.
Schedule patients for laboratory tests, scans, chemotherapy, and procedures when needed.
Resolve any schedule conflicts.
Relay information to patients regarding preparation for laboratory tests, scans, and procedures.
HS Diploma or GED and two years progressively responsible secretarial/medical office experience required. Additional education may be substituted for years of experience, to the extent permitted by the JHU Equivalency Formula.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Two years college or equivalent work experience, medical terminology and experience in the Johns Hopkins system desired.
The successful candidate(s) for this position will be subject to a pre-employment background check.
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