Classified Title: [[Medical Office Coordinator]] Working Title: [[Medical Office Coordinator]] Role/Level/Range: ATO 40/E/02/OD Starting Hourly Pay Rate Range: [[$15.10 - $20.80 ]] Employee group: Full Time Schedule: [[Monday - Friday, 8:00a - 4:30p / 40 hrs per wk]] Exempt Status: Non-Exempt Location: [[600 N. Wolfe St. Blalock 1008]] Department name: 10002893-SOM Genetics Medical Genetics Clinic Personnel area: School of Medicine
Coordinate activities and administrative support for a multifaceted clinical office. Coordinate initial and follow-up care for Genetic patients. Interact with patients, patient's families, physicians, and third party carriers with regard to patient related issues.
Specific Duties & Responsibilities:
Professionally and efficiently handle incoming requests from patients and ensure that the issues are resolved promptly and thoroughly
Gather patient information, fulfill patient needs, educate patients, where applicable
Provide quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination
Use automated systems (e.g., EPIC, Medgis) to create provider templates, complete patient scheduling, pre-registration, check-in, and check-out.
Coordinate follow up office visits by providing information about treatment and test locations
Relays information to patients regarding preparation for laboratory tests and examinations
Maintains familiarity with various types of medical insurance
Provides administrative support for medical matters on behalf of Physicians, Pas/NPs, Nurses, and Genetic Counselors
Provides routine office support: answers phone, greets visitors, maintains calendar, arranges meetings, sorts and responds to mail, files, maintains office equipment
Picks up samples from the lab when assigned and carries them to the clinic office
Perform other duties as assigned
HS diploma or GED with 2 years secretarial experience. Additional education may be substituted for years of related experience.
Experience in the Johns Hopkins system is strongly preferred; medical terminology and an advanced knowledge of windows, MS Office, EPIC.
Special Knowledge, Skills, and Abilities
Required: An understanding of hospital and physician office practices.
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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