Classified Title: Instructional Technologist Working Title: Technology Implementation Specialist Role/Level/Range: ACRO37.5/03/CG Starting Salary Range: $24.38 - $33.52 per hour Employee group: Full Time Schedule: Sunday through Saurday Exempt Status: Non-Exempt Location: 25-MD:JH at Columbia Center Department name: 60000020-Center for Technology in Education (CTE) Personnel area: School of Education
Works directly with the Emerging Technologies and Systems Development Team. The Educational Technologist will support a statewide early childhood assessment system and various accompanying online technologies developed by JHU CTE for use across multiple states. The position will support kindergarten teachers, trainers, district and school administrators, and most importantly, district data managers who are responsible for loading teacher, student, and enrollment data from their local jurisdiction into the assessment system. The work involves creating step-by-step user guides and manuals for the district data managers, handling and investigating escalated help desk support tickets, testing new software enhancements, and supporting online webinar trainings.
Position will work with the IT Project Manager on all aspects of the technology implementation of the Ready for Kindergarten (R4K) Early Childhood Comprehensive Assessment System. R4K implementation requires a strong focus on effective training and ongoing support of thousands of participating educators. The Educational Technologist is part of a larger team responsible for ensuring the R4K platform is operational and that participants have the knowledge and resources they need to effectively use the system.
Specific Duties & Responsibilities:
The Primary Duties and Responsibilities of the Job:
The Educational Technologist will create and customize materials and multimedia for web-enhanced, blended, and online trainings and webinars. The position will also conduct technical trainings (face-to-face and Webinar formats), perform high-level troubleshooting, carry out system testing, oversee programmers who carry out system enhancements, and communicate and coordinate with local IT staff and data managers in a support capacity.
The Educational Technologist’s responsibilities include:
Creating and posting support resources in a variety of multimedia formats.
Developing user guides and system manuals for both print and online
Updating and customizing materials for web-enhanced, blended, and online trainings.
Conducting trainings in both face-to-face and Webinar (online) formats.
Supporting local IT staff and data managers in formatting CSV data files.
Troubleshooting technical issues that are escalated form the Level 1 help desk.
Working with the Level 1 help desk on a knowledge base of resources and FAQs.
Other duties as assigned.
Minimum qualifications (Mandatory):
A Bachelor’s degree in Educational Technology or a related field.
This position requires a minimum of two years working in educational technology, including experience with online learning.
The successful candidate should possess strong technology skills, including but not limited to knowledge of Microsoft Excel, Photoshop, video editing, familiarity with learning management systems, experience with the design and delivery of training (both face-to-face and online) and strong troubleshooting skills.
Superior writing, communication, and interpersonal skills, experience with customer service and user support, and the ability to receive constructive feedback are required.
The successful candidate(s) for this position will be subject to a pre-employment background check.
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The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
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