Department: Medicine Location: East Baltimore Personnel area: School of Medicine
Oversees a complex clinical operation at Columbia Medical Practice (CMP)/Twin Knolls (Columbia, MD – Howard County) for the Division of Gastroenterology and Hepatology. Directly supervises a staff of Patient Service Coordinators, Certified Medical Assistants and Registered Nurses. Assists with optimizing endoscopy throughput and related functions. The Clinic Supervisor oversees the operations of all clinics under the guidance of the Ambulatory Services Manager, Administrator and Clinical Director. This position has operations management responsibility and works collaboratively with the Division’s leadership team to meet clinical practice goals and objectives.
The Clinic Supervisor (CS) proactively assesses and implements appropriate processes to ensure that all facets of clinic practice management are effectively addressed. This includes: scheduling efficiency, complete and accurate registration, insurance referral and preauthorization requirements, patient relations and satisfaction, clinical and billing regulatory compliance, patient throughput, troubleshooting provider and patient issues, as well as, motivating and disciplining staff. The CS will also work with MOC leadership to troubleshoot operational issues that include provider offices. The CS will work with the Ambulatory Services Manager and Division’s HR Generalist to hire, train, and oversee all staff. The ability to function at a high level in a fast paced, team environment that requires flexibility and resolve is essential to this position.
This role will work closely with the Ambulatory Services Manager, Administrator and the Clinical Director of GI and will directly supervises Patient Service Coordinators, Certified Medical Assistants and Registered Nurses, noting room for growth commensurate with outpatient activity.
Specific duties & responsibilities:
Will hire, train, supervise, discipline, and handle all other related staff performance issues.
Complete annual reviews for staff.
Approval all vacation and sick requests and coordinate vacation schedules among the PSC/CMAs. Ensure compliance with HR issues, i.e. E210 Compliance, Weather Emergency Responsibilities, HIPPA Certifications, EPIC Recertification, etc.
Review required staff licenses and certification on an annual basis.
Sign off on staff e210s.
Responsible for the day to day clinical operations of all GI/Hepatology clinics at CMP/Twin Knolls. Assures that the clinics are appropriately staffed to meet the operational needs.
Resolves scheduling conflicts, monitors room utilization, and maintains clinic patient flow at all GI clinics at CMP/Twin Knolls.
Seek to streamline and improve current business by Practices by partnering with Access Services, DOM and GI/Hepatology Administration.
Conduct monthly administrative staff meetings in conjunction with Ambulatory Services Manager.
Attends all required Practice Management Meetings each month. Participates in other JHM work groups and/or committees as related to clinic operation. Disseminates information to staff and to leadership as needed
High school diploma required, and a minimum of four years related experience. Requires an understanding of changing reimbursement policies and third party reimbursement. Previous lead or supervisory experience required. Additional education may substitute for required experience, to the extent permitted by JHU standards. Must be able to exchange non-routine information using tact and persuasion as appropriate requiring good oral and written communication skills. He/she should be able to demonstrate a record of increasing job responsibility linked to the accomplishments in health care management. Mature judgment, strong communication skills, and demonstrated leadership ability are also prerequisites for this position. Must possess a strong personal and professional commitment to quality patient care and service excellence.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Bachelor's Degree desired.
The successful candidate(s) for this position will be subject to a pre-employment background check.
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The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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