The Regional Manager is responsible for ensuring the efficiency and effectiveness of the Region by overseeing all management, operations, maintenance, billing and customer service activities within the assigned region.
Knowledge of California Regulation Required
Water/ Wastewater license Preferred
10 plus years industry required
Manages financial performance for the region. Works with other departments to establish or improve management systems required to provide long-term stability and growth and minimize risk. Responsible for establishing and tracking key performance forecasts and indicators to ensure regional performance and alignment with company strategic plan/goals. Oversees the preparation and administration of the annual operating and capital budget.
Leads new business development activities and contract negotiations, as well as securing renewals and scope expansion.
Formulates and implements project goals, strategies, and SOPS. Ensures that all SOPs are followed and DOT, Safety, OSHA and other requirements are met.
Manages teams related to hiring, on-boarding, performance management, utilization, training, development, salary, promotions, transfers and terminations. Coaches individual and team performance and improvement.
Ensures overall customer satisfaction and manages client communications.
Other duties as assigned.
Education/Experience: Bachelor’s degree and 7-10 years related experience. Minimum of 5 years supervisory experience.
Licenses/Certifications: Valid Driver’s License. Ability to obtain appropriate water or wastewater certification based on facility managed.
Technical: Knowledge of water/wastewater facilities. Working knowledge of OSHA requirements, DOT regulations, Utility SOPs, etc. Advanced proficiency with Microsoft Office applications & internet. Ability to interpret analytical results.
Communication: Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback. Promotes a culture of diversity, respect & accountability. Challenges other through productive discussion.
Problem Solving & Quality: Pays attention to detail. Identifies & solves complex issues. Thinks “big picture” when assessing problems/opportunities. Develops innovative & creative solutions.
Managing For Results: Follows all company policies & SOPs. Delegates, prioritizes & manages the work of others. Balances competing priorities, scheduling issues & deadlines. Delivers effective feedback. Manages cost, quality & expedience.
Leadership & Initiative: Motivates & empowers others. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments. Seeks out opportunities for leadership & development. Trains, coaches & mentors others. Champions change.
Must be able to: frequently lift 50-60 pounds; load, unload & move large equipment/tools; access confined spaces; continuously walk and climb stairs and ladder.
Up to 50%.
About Inframark, LLC
Inframark is an independent, American-owned company widely recognized as a leader in Water Infrastructure Operations and Infrastructure Management Services.From water and wastewater operations to financial and community management and specialized support services, we work side by side with our clients to achieve the highest levels of performance, safety, compliance, and reliability.Aging infrastructures and workforces, increasing compliance concerns and constant cost pressures — our experts know first-hand the challenges facing today’s municipalities, municipal utility districts, and industries. We recognize that no two clients are exactly alike. That’s why our service model is tailored to each client’s unique systems, cultures, and resources.Grounded in years of expertise and guided by our longstanding Principles of Pure Partnership™, our 1,500 dedicated employees put that model into action every day to deliver the critical services that help communities, companies, and economies prosper – on their terms.